Operations Supervisor

About Us

At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility. Located steps from Disneyland® Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California’s premier destinations. With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine. Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County. We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $30.00 - $30.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Direct, monitor and assist in all hotel security and safety related programs. Perform protective, preventative, safety, and security related enforcement functions touring hotel complex to ensure the safety and wellbeing of all hotel guests, associates, and vendors. Implements and monitors all related SOP’s, Mission Vision, and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats.

Essential Duties and Responsibilities

• Understands Security related SOP’s, property rounds and inspections.

• Completes daily documented tours of entire hotel complex, promotes safe work practices.

• A complete understanding of all Emergency related procedures (Fire, Medical, Weather, Bomb Threat, etc).

• A complete understanding of all security related systems – CCTV, Radio, Key Card System, Fire Panel, etc.

• A complete understanding of all incident reporting forms ensuring they are completed correctly based on factual investigations.

• Works closely with all hotel department heads and MOD’s to ensure hotel security.

• May participate in hotel investigations.

• Assists Chief Engineer in maintaining key control procedures.

• Takes immediate actions on security related issues.

• Keeps abreast of local criminal activity that may impact hotel.

• Able to properly handle guests who may be under the influence of alcohol, drugs or are otherwise incapacitated.

• Projects confident, enthusiastic, and helpful attitude.

• Has a basic understanding of PC operation and a working knowledge of Microsoft Office Software programs and internet use.

• Ability to remain calm in stressful situations, seen as a strong leader throughout the hotel.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills      

• Safety and security related courses are preferred.

• Hotel experience preferred.

• Must have basic First Aid training.

• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.

• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.

• Able to set priorities, plan, organize, and delegate.

• Written communication skills to be concise, well organized, complete, and clear.

• Ability to work effectively under time constraints and deadlines.

• ADA related Physical Demand Section: Frequent walking, climbing, bending, lifting, pushing, pulling, talking, smiling, writing with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.