The Customer Operations Supervisor is responsible for overseeing the safe, efficient, and professional delivery of daily port and customer service operations. The role leads frontline teams, coordinates vessel turnarounds, manages operational resources, and ensures excellent customer service standards are always maintained. The postholder will monitor performance, support staff development, manage operational disruptions, and ensure compliance with health and safety, security, and company procedures. Working closely with internal departments, ferry operators, contractors, and external stakeholders, the Customer Operations Supervisor plays a key role in delivering a safe, reliable, and customer-focused operation.
Key responsibilities and duties:
- Supporting the Cluster Port Manager with port projects
- Overseeing annual leave
- Overseeing mid and end of year reviews
- Coordinating sickness review meetings
- Acting as Load controller for Isle of Man Sailings
- Provide on the ground support for Isle of Man Operations
The ideal candidate will:
- Demonstrates strong leadership skills and leads by example, creating a positive and productive working environment.
- Possesses excellent communication and interpersonal skills, with the ability to engage effectively with colleagues, customers, and stakeholders.
- Can make confident decisions and remain calm under pressure in a fast-paced operational environment.
- Has the ability to motivate, develop, and manage team performance while addressing issues professionally and fairly.
- Is highly organised, proactive, and committed to maintaining safety, compliance, and high operational standards
Desirable:
- Full UK Driving license
- Right to work in the UK
- Able to obtain security clearance
If you have further questions, then please reach out to the hiring manager Miki Lock for an informal discussion.
At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando
Skills Required
- Strong leadership skills and ability to lead teams effectively
- Excellent communication and interpersonal skills
- Ability to make confident decisions and remain calm under pressure
- Ability to motivate, develop, and manage team performance
- Strong organization and proactive approach
- Commitment to safety, compliance, and high operational standards
- Full UK driving license
- Right to work in the UK
- Ability to obtain security clearance
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
-
Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
-
Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
-
Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
.png)
