Operations Supervisor

We Offer

• Location: Surrey, BC
• Job Status: Full-time permanent
• Competitive Salary: $90,000 - $100,000 annually, based on experience and qualifications.
• Pension Matching Program: Company-matched pension contributions up to 4%.
• Comprehensive Benefits Package: Extended health, dental, vision, life insurance, and disability coverage.
• Paid Vacation: Competitive vacation entitlement and paid holidays.
• Professional Development: Training, mentoring, and career advancement opportunities within a growing organization.
• Leadership Opportunity: Play a key role in shaping the future of a dynamic operation and developing high-performing teams.
• Stable, Growth-Oriented Company: Join an organization committed to safety, operational excellence, customer service, and long-term success.

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

Overview

Over 100 years in business, Arrow Transportation Systems Inc. is leading the way in developing service focused transportation solutions by working with a broad range of customers, hauling a wider variety of products, and expanding our presence throughout Canada and the United States. 

Are you a proven leader who thrives in a fast-paced operational environment and enjoys building high-performing teams? We are looking for an Operations Supervisor to join our growing organization and play a key role in driving safety, productivity, customer service, and operational excellence. In this position, you will lead daily operations, support a team of skilled employees, and work closely with management to ensure our facilities operate safely, efficiently, and profitably.
Under the direction of the Division Manager, the Operations Supervisor assists in planning, coordinating, and executing operational activities to support both short and long-term business objectives. The successful candidate will oversee personnel and equipment resources to meet customer and maintenance commitments while maintaining a safe, compliant, productive, and cost-effective operation.

For more information about Careers at Arrow please visit: www.arrow.ca

Responsibilities

• Oversees the assignment and scheduling of yard staff and ensures a plan is in place should there be a short or long-term shortfall or fluctuations in volume and/or if staff is absent or ill.   

• Trains, supervises, motivates and evaluates the performance of assigned staff.  Is responsible for terminations and disciplinary action as well as commendation of assigned staff as required.

• Schedules and coordinates required employee training and orientation.

• Schedules and coordinates equipment maintenance and ensures appropriate protocols are followed as it relates to the equipment used.

• Ensures that all relevant and appropriate safety regulations and employment laws, rules and regulations as well as Arrow processes are followed when managing staff i.e. all safety procedures, onboarding, supervising, scheduling and discipline.

• Maintains thorough personnel records to satisfy legal as well as Arrow requirements.

• Communicates with the Primary customer to exchange information, coordinate activities and resolve issues, concerns and questions regarding truck, rail or yard services, customer site and/or driver issues.

• Continuously surveys the existing program for safety and cost improvement opportunities and advises the manager of ways to improve current systems. 

• Assists in the development, change to or implementation of policy and process improvement.

• Attends meetings, conferences, workshops, reads industry related journals and works with the Director of Safety to maintain current knowledge of and assist in the implementation of safety and transportation codes, regulations, laws and related matters.

• Responsible for the accurate and timely delivery of all paper work and required computer transmissions.

• If applicable, understands all terms as outlined in the Collective Agreement.  If non-union, has a good understanding of Employment Standards for the province.

• Receives and responds to yard accidents and conducts internal accident investigations; gathers information, takes photos, and assists staff.

• Ensures that all relevant aspects of the Reload “Operations Excellence Manual” are followed.

• Counts and reconciles inventory, or has oversite of same, on a regular basis (determined by Division as to daily, weekly etc..) and communicates same with customer as required. Ensures inventory integrity is met and maintained while in the possession of the division.

• Other duties as assigned by the Division/Regional Manager.

You Possess

• Minimum 3-5 years proven effective experience in a similar supervisory capacity
• Preference will be given to those with Post Secondary Education and experience working in a related field
• The ability to operate a forklift (20,000lb. capacity +)
• Strong safety proclivity/safety oriented
• Exceptional problem-solving skills
• Strong empathy and people management skills
• Strong organizational skills and ability to quickly prioritize
• Strong critical thinking and analytical skills
• Excellent interpersonal skills
• Keen attention to detail
• Exceptional communication skills
• Computer proficiency – Microsoft Excel, Google and learning custom applications
• Customer Service skills
• Embodies Arrows values: Safety, Teamwork, Responsibility, Quality, Integrity and Fun!

#IND

Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.