At Coco Robotics, we’re dedicated to perfecting the last-mile delivery experience. We strongly believe the industry in its current state is massively under-serving merchants, so we’re building a frictionless, reliable, consistent, and sustainable solution for merchants and their customers in cities everywhere.
Schedule & Availability
This is not a 9 am–5 pm role. You must be prepared to work a flexible, non-traditional schedule, including early mornings, evenings, weekends, and occasional holidays, to ensure seamless field coverage and rapid response to repairs.
Role Overview
As an Operations Supervisor at Coco, you will be the linchpin between our warehouse, field teams, and leadership. You’ll drive day-to-day execution of our Los Angeles market by overseeing fleet deployment, maintenance workflows, and data-backed process improvements. You are an analytical self-starter who can both roll up your sleeves and build scalable playbooks, and you’ll collaborate across engineering, product, and city leadership to keep Coco moving and growing.
What You’ll Do
City Operations & Routing: Partner with the City GM to design and optimize routes for new operating zones. Use real-time data to adjust plans and maintain fleet availability targets.
Field Supervision & Compliance: Lead, coach, and dispatch our field associates, drivers, and mechanics. Ensure all on-street activity meets Coco’s safety, quality, and service-level standards.
Maintenance Triage & Escalation: Oversee creation and prioritization of work orders for damaged robots/vehicles. Ensure technicians follow SOPs, validate work meets internal quality standards, and escalate critical issues to the MRO team.
Data-Driven Process Improvement: Analyze large data sets (fleet telemetry, repair logs, replenishment metrics) to identify inefficiencies. Build new operational playbooks and refine existing ones to scale with growth.
Cross-Functional Collaboration: Serve as the “voice of the field” in engineering and product stand-ups. Surface system bugs, suggest feature enhancements, and validate fixes on-street.
Hands-On Support: Occasionally jump into charging, cleaning, and basic repairs to stay grounded in daily realities and mentor new associates.
What Success Looks Like:
Achieving 90%+ fleet uptime by proactively routing maintenance and rebalancing resources.
Streamlining work-order turnaround so that 90% of repairs are completed within expected time.
Launching at least two process improvements per quarter that measurably boost efficiency (e.g., reduce deadhead miles, shrink repair backlog).
Building a culture of ownership where field teams can self-diagnose and resolve common issues without escalation.
What We're Looking For:
Bias for Action: You don’t wait to be told, you spot problems and move quickly to solve them.
End-to-End Operational Fluency: You understand every step from incoming inventory to on-street performance and can jump in at any point.
Project Management: Proven ability to juggle multiple workstreams (e.g., new zone launches, vendor coordination, headcount forecasting) and deliver on time.
Entrepreneurial Spirit: You thrive in a scrappy, high-growth environment and find creative solutions when resources are limited.
Nice to Haves
Prior experience in micromobility, event industry, or field service operations.
Background in process-optimization frameworks (Lean, Six Sigma, Kaizen).
Hands-on mechanical skills or technical certifications (EV maintenance, robotics diagnostics).
Strong communicator who can build partnerships with municipal partners and vendors.
Why You’ll Love Working at Coco
Real ownership of projects from day one
Rapid career growth as the company scales
Collaborative, tight-knit teams solving real-world challenges
Competitive compensation, benefits, and equity.
Skills Required
- Availability for flexible, non-traditional schedules, including early mornings, evenings, weekends, and occasional holidays
- Ability to lead, coach, and dispatch field associates, drivers, and mechanics
- End-to-end operational fluency from incoming inventory through on-street performance
- Proven project management ability across multiple workstreams
- Ability to work in a scrappy, high-growth environment and solve problems creatively
- Prior experience in micromobility, event industry, or field service operations
- Experience with Lean, Six Sigma, or Kaizen process-optimization frameworks
- Hands-on mechanical skills or technical certifications in EV maintenance or robotics diagnostics
- Strong communication skills with municipal partners and vendors
What We Do
At Coco, we're on a mission to perfect last-mile delivery. We believe that the traditional on-demand delivery industry massively underserves merchants through high commission rates, poor reliability, compromised food quality, driver shortages and more – problems compounded in recent years by merchants' increasing reliance on delivery. As the largest operationalized robotic delivery company, our team is redefining the last-mile experience with a more reliable, customer-forward service option. We leverage existing teleoperation technology and innovative logistics capabilities to immediately deploy at scale, actively completing thousands of weekly deliveries for 100+ merchant partners. Hyperlocal on-demand delivery in the food, grocery, convenience and pharmacy segments is growing exponentially. In the U.S. alone, roughly 6,000,000 deliveries happen within two miles of restaurants and grocery stores each day. We believe we can create a more optimistic future of delivery that nourishes and empowers local communities by developing sustainable, affordable logistics layers in cities everywhere. Coco currently operates in Los Angeles, Austin and Houston, with plans for expansion into other major U.S. cities on the horizon.
Why Work With Us
Coco is a cohesive group of quick-moving, passionate, free-thinkers ready to disrupt the delivery industry. Across our teams, we value intense collaboration, proud ownership of goals, obsession with detail, and an emphasis on performance over politics. Join us in redefining how our communities transport local goods!
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