Operations Supervisor

POSITION:               Operations Supervisor

DEPARTMENT:      Operations

REPORTS TO:           Operations Manager

FLSA STATUS:          Full-Time Hourly/ Non-Exempt

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Essential Duties and Responsibilities

• Serves as primary liaison between clients and facility departments as it relates to Exhibitor Services.

• Attends appropriate meetings

• Assist with all aspects of operations including event coordination, equipment maintenance, engineering, event staffing, setups and changeovers, event services, fire and life safety and customer service.

• Supervise operations staff.  Responsibilities include interviewing, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Train staff on all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures.

• Investigate, analyze, and resolve operational problems and complaints.

• Act as a liaison with tenants, contractors, and facility users as needed.

• Maintain equipment and inventory.

• Report irregularities, discrepancies, damage or loss of property or any other safety concerns to manager

QUALIFICATIONS:

• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.  Must possess a thorough understanding of facility’s electrical, mechanical, and other systems.

• Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools.

• Have experience with the principles and techniques of supervision and training.

• Understand and work from general instructions, specifications, blueprints, sketches, event documents and preventive maintenance schedules.

• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

• Follow oral and written instructions and communicate effectively with others in both oral and written form.

• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.

• Operate a personal computer using Windows, Word, Excel or other standard office equipment.

• Be licensed and insured to operate a motor vehicle in the United States.

• Ensuring and following safety measures and regulations for forklift operation.

• Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.

• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

• Meet the physical demands of the job.  Must perform strenuous physical duties for extended periods, including lifting, carrying, crouching, moving and climbing with or without reasonable accommodations.

• Position is routinely required to work outdoors and is exposed to the elements (heat, rain, etc.)

• Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility & OSHA.

• Work independently, exercising judgment and initiative.

• Work in a fast paced environment.

• Remain flexible and adjust to situations as they occur.

• Ability to work long and irregular hours that may vary due to functions and may include day, nights, evening, weekends and holidays.

• Strong communications skills and the ability to read, write, and understand English, Bilingual a plus but not necessary.

• Must be able to lift 75lbs

• Must be able to stand and work on your feet for extended periods of time.

• Must to able to stretch and reach

Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.