At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Operations Supervisor is responsible for the daily execution and overall operational performance of a Warehouse & Logistics facility. This role provides direct leadership to warehouse associates and operational support staff while ensuring customer requirements are executed safely, accurately, efficiently, and on time.
The Supervisor is expected to take full ownership of assigned operations, including labor planning, productivity, service performance, inventory accuracy, safety, quality, facility organization, and customer execution. The successful candidate will be a hands-on leader who uses operational data to make decisions, proactively identifies risks, communicates effectively, and drives accountability throughout the operation.
Key Responsibilities:
Lead daily operational functions by managing incoming and outgoing shipments, maintaining accurate warehouse inventory, and developing production schedules to ensure the timely completion of all job assignments.
Collaborate with direct reports and other business areas to provide supervision, training, and performance feedback, while addressing employee issues and fostering open communication across all levels of the organization.
Ensure operational excellence by monitoring activity (including sales and record control), tracking performance against organizational objectives, and maintaining productivity, safety standards, quality control, and cost-efficiency measures.
Qualifications:
Minimum of 2 years of experience in warehouse or logistics leadership, with specific experience in warehouse fulfillment or e-commerce management (onsite ordering, picking, packing, and shipping).
Strong knowledge of Warehouse Management Systems (WMS) and skills in monitoring daily production goals to dynamically meet company Key Performance Indicators (KPIs).
Proven ability in resolving conflicts, managing team dynamics, and maintaining effective working relationships with co-workers and other business areas.
Physical requirements lifting at least 40 lbs, with a willingness to work flexible hours, including weekends as needed, in environments with varying temperatures and noise levels. Frequent walking, carrying, reaching, standing, and stooping. Note: After an offer is accepted, all selected applicants must successfully complete a background check and drug screening.
Competitive Compensation and Benefits aligned with your experience.
Full Health and Dental Benefits starting on the first day of employment.
Unlimited Paid Time Off (PTO): We believe in supporting work-life balance and offer unlimited PTO for you to rest and recharge.
Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.
Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.
Call to Action:
If you are a results-oriented leader with a passion for operational excellence and team development, apply today to join our exceptional business and contribute to our history of reinvention!
Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.
US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.
Reasonably expected salary range: $78,400.00 - $98,000.00Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.
Category: Operations GroupSkills Required
- At least 2 years of warehouse or logistics leadership experience
- Experience in warehouse fulfillment or e-commerce management, including onsite ordering, picking, packing, and shipping
- Strong knowledge of Warehouse Management Systems (WMS)
- Ability to monitor daily production goals and meet company KPIs
- Conflict resolution, team management, and effective workplace communication skills
- Ability to lift at least 40 pounds
- Willingness to work flexible hours, including weekends as needed
- Ability to work in varying temperatures and noise levels and perform frequent walking, carrying, reaching, standing, and stooping
- Successful completion of a background check and drug screening
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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