Operations Supervisor (On-Site)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are seeking an Operations Supervisor to join our team in Coppell.

This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time.

Responsibilities:

• Supervise daily insert operations to ensure production schedules, quality standards, and service level agreements (SLAs) are consistently met.
• Lead, coach, and develop hourly production staff, including training on equipment operation, safety procedures, and quality expectations.
• Plan and assign labor based on daily workloads, staffing levels, and production priorities.
• Monitor machine performance, throughput, and downtime; troubleshoot basic equipment issues and escalate maintenance needs as required.
• Ensure materials (inserts, envelopes, paper stock, trays, etc.) are staged and available to prevent production delays.
• Enforce all safety policies, housekeeping standards, and compliance requirements.
• Perform quality checks throughout the shift to ensure accurate inserting, correct matching of materials, and proper mailpiece integrity.
• Track and report key performance metrics such as volume produced, scrap, rework, efficiency, and labor utilization.
• Investigate and resolve production errors, jams, and quality defects; implement corrective actions to prevent recurrence.
• Coordinate with upstream and downstream departments (Print, Postal, Shipping, QA) to ensure smooth workflow.
• Approve timecards, manage attendance, and address performance or disciplinary issues in accordance with company policy.
• Support continuous improvement initiatives by identifying process inefficiencies and recommending improvements.
• Ensure all jobs are properly set up according to job tickets, work orders, and client specifications.
• Maintain accurate production documentation and shift reports.
• Assist with onboarding and cross-training of employees to improve department flexibility.

• Operational Leadership: Ability to coordinate and guide teams across insertion and mail operations; steady decision-making during high-volume cycles.
• Workflow Management: Skilled in sequencing jobs, managing SLAs, prioritizing critical workstreams, and adjusting schedules when the day bends in unexpected directions.
• Quality Assurance: Strong eye for defects (print quality, folds, jams, mis-matches, machine behaviors), with the discipline to enforce documentation and corrective actions.
• Technical Aptitude: Familiarity with production equipment such as inserters, and postage systems; capable of basic troubleshooting.
• Data & Metrics: Ability to interpret production dashboards, throughput data, waste reports, reprint causes, and operator performance metrics; comfortable with spreadsheets and production systems.
• Communication: Clear, steady communication with operators, leadership, maintenance, and support teams; timely escalation when schedules or SLAs are at risk.
• Problem Solving: Able to diagnose workflow bottlenecks, equipment issues, and process disconnects; capable of crafting practical, immediate solutions.
• Team Development: Experience training staff, cross-skilling operators, and providing constructive performance feedback.
• Safety Awareness: Knowledge of print-shop safety standards—lockout/tagout basics, paper/ink/chemical handling, machine-zone precautions.
• Documentation: Competence in writing shift reports, exception logs, incident summaries, and SOP updates.

Qualifications:

• Prior leadership or lead-operator experience, ideally supervising 5–20 employees across multiple shifts or zones.
• Experience working with SLA-driven clients, financial/healthcare mailings, or compliance-controlled environments (SOC, HIPAA, PCI) is a strong advantage.
• Comfortable working in fast-paced, deadline-driven operations with large daily volume swings.
• Familiarity with:
  • Insertion equipment technology is helpful.
  • Postal regulations and mailing standards
  • Job tracking systems, shop-floor management tools, and ticketing/escalation systems

• Understanding lean principles (5S, waste reduction) is helpful.
• Strong follow-through—ensures tasks, fixes, and escalations don’t fall into the cracks.
• Collaborative mindset; works well across production, QA, maintenance, planning, and client teams.
• Dependable, consistent, and detail steadfast.

Shift:   Monday – Friday 6:00 AM – 3:00 PM

Compensation: The hourly rate for this position is $65,000- $70,00.00 USD - Bonus Eligible

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].