About Passport
Passport is reinventing cross-border e-commerce logistics as the modern international shipping carrier of choice for eCommerce (customers include Bombas, Native, Ritual, Seed.com). By combining our proprietary asset light network along with technology and customer support, we ensure that consumers around the world receive their packages without the hassle and pain that is typically associated with international shipping.
About the Role
As Passport’s logistics grow increasingly complex, the Daily Operations team is integral in ensuring successful delivery and overseeing all the moving pieces – from pickups at our 3PL partners to final mile delivery and everything in between.
In this role, you will be responsible for ensuring the successful operation of one of our consolidation centers. You’ll be a key part of the Daily Operations team by being our boots on the ground, helping with continuous improvement efforts across our consolidation network, working hand in hand with cross-functional teams, and sustaining the key metrics and insights to support future growth.
In this position, you will…
- Work on site 5 days a week, with a possibility of some weekend coverage when needed (especially during Q4)
- Ensure successful receipt, processing, and dispatch of Passport shipments
- Some company paid travel is possible, up to 10%
- Act as liaison between consolidation center, vendor operations, and various corporate teams
- Work with on-site vendors to communicate and resolve issues proactively as well as reactively
- Make effective decisions regarding operational processes and priorities
- Communicate with leaders and team members to keep operations aligned with business requirements and goals
- Aid in documentation creation, including SOPs and performance scorecards
- Measure site performance and identify trends and opportunities for improvement
- Support continuous improvement that enhances processes and efficiency
- Provide support in making improvements to procedures, workflow, and organizational processes, including performance management and conflict resolution
- Provide assistance in resolving disputes related to deliverables, service failures, payments, and overall vendor performance
- Serve as backup to on-site admin to ensure dispatching is complete, pre-alerts are sent, and other operational tasks are completed daily.
You have many of the following...
- Please apply even if you don’t meet all of the criteria!
- 2+ years of experience in an operations supervisor role or similar.
- 2+ years of experience training and providing feedback to employees.
- Strong understanding of end-to-end parcel logistics concepts.
- Critical thinker with strong analytical skills.
- People person. People tend to like you and you gain their favor quickly.
- Great time management, prioritization, and multitasking abilities.
- A reputation as a go-getter. You find a solution to every problem that is thrown at you and (1) own your work (2) hold your teammates accountable for results.
- You call it like you see it and have good instincts.
- A fast pace! We talk in terms of days, not quarters. You have the ability to work in an often ambiguous, and constantly evolving environment.
- You're willing to put in the time to learn, and are dedicated to continuous improvement.
- Able to give and receive feedback and constructive criticism from a variety of channels.
- Excellent written and verbal communication skills.
- Experience with G Suite, Microsoft Office, Salesforce, and/or Zendesk.
- You call it like you see it, and quickly solve problems.
- Strong organizational skills and attention to detail.
- Conversational Spanish is a plus, but not required.
What you'll get:
Competitive cash and equity packages
Healthcare, dental, and vision
401K
Monthly fitness stipend
Monthly phone/internet stipend
Company issued laptop
Unlimited PTO
Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
Learning & Development Fund for upskilling or products to improve your day-to-day work life
One time remote work set-up stipend to make your at-home office dazzle
Teammates around the world in 8 different time zones!
What We Do
At Passport, we help brands reach their global potential.
With an expansive network, an in-house team of shipping and compliance experts, and a user-friendly software platform, Passport is the shipping carrier that growth-focused brands trust to expand their business internationally.
You make the products your customers love. We’ll get it to their doorsteps.
