Job Description
Ingram Content Group (ICG) is hiring an Operations Supervisor to contribute to our Operations team in Chambersburg, PA. An Operations Supervisor ensures the efficient operation of shift(s) and/or department(s) in a warehouse distribution environment.
Want to join a key team that helps the world read?
At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and warehouse facilities function at maximum efficiency. Safety is a core value in our distribution environment. We emphasize this through training, education and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!
Schedule:
C Shift: Sunday, Monday, Tuesday every other Saturday (7:00pm - 7:00am)
D Shift: Wednesday, Thursday, Friday every other Saturday (7:00pm - 7:00am)
What You’ll Need:
- HS Diploma or GED
- 3 years’ experience in a fast paced, high-volume warehouse or related industry environment
- 2 + years of leadership experience
- 6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard
What You’ll Do:
- Identifies, organizes, plans and allocates resources
- Acquires and analyzes relevant information about shift performance indicators
- Identifies issues/processes that deviate from standards and takes necessary action
- Engages associates assigned to the area
- Escalates problems or issues to the appropriate level that cannot be solved at the level of this position
- Maintains appropriate Payroll records, including daily input in KRONOS
- Provides input into Operations related status reports and uses standardized reports
- Maintains HR related information
- Interviews and selects associates for hire and/or promotion
- Ensures that all administrative duties are completed according to established timelines
- Trains or oversees the training of newly hired associates
- Conducts or oversees process update training of all associates as changes are implemented
- Analyzes staffing needs and delegates work based on volume requirements in assigned departments.
- Issues progressive counseling (up to including termination) to associates for performance below minimum expectations
Additional Information
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Onsite refreshments available for purchase
- Casual Dress Code
The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
- EEO/AA Employer/Vet/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
What We Do
The world is reading. Ingram helps connect our world with the books they want—print and digital—when they need them, in the simplest ways. To better serve an increasingly connected global community of readers we are transforming the book industry for the better: through smart leadership, cutting-edge technology, and revolutionary innovations in the manufacture and distribution of books.
Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print on demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.
