Operations Supervisor I/II

CompanyFederal Reserve Bank of Minneapolis

Are you interested in an exciting and unique opportunity to become part of a dynamic operation that is an important part of the Central Bank function? The Federal Reserve Bank of Minneapolis Cash Services department is seeking an Operations Supervisor. The position is responsible for the oversight of the currency processing operation including Paying, Receiving High Speed processing and Coin. You will supervise the operation and staff while ensuring compliance with Treasury and Board of Governors regulations as well as internal controls and procedures. This position is ideally suited for an individual who is self-motivated, is adept at problem solving and thrives in a dynamic fast-paced environment. Must have the ability to balance compliance and productivity demands and motivate staff to achieve this balance as well.

Duties include:

• Supervise and coordinate the workflow and staffing of a complex currency processing operation to ensure efficient utilization of staff and timely processing of currency. 
• Ensure adherence to controls, regulations and procedures, including United States Treasury Currency Operations Manual, Federal Reserve System Custody Control Principals and Standards and local operating procedures.
• Supervise, coach, and develop staff members by communicating performance expectations and providing on-going feedback regarding results in the context of the expectations.
• Make recommendations pertaining to employee recognition, hiring, salary, promotions and disciplinary actions.
• Assists staff in resolving issues associated with daily operations.
• Communicate with staff and others about decisions affecting teamwork, process, resources, and other areas of responsibility.
• Monitor key unit metrics (e.g., quality measures, productivity, volumes, etc.) against targets, and adjust resources as appropriate.
• Identify, analyze, and recommend new procedures to improve effectiveness and efficiency of operations.
• Make recommendations and implement changes as appropriate. Report exceptions or significant variances and escalate accordingly.
• Resolve routine to moderately complex problems/out of balance conditions.  Escalate more complex issues and concerns as appropriate.
• Participate in and/or may lead Department or Bank work groups. May also conduct or participate in Federal Reserve System work groups or projects as assigned.
• Occasionally, additional responsibilities may be required during peak volume periods.

Qualifications: 

• Bachelor's degree in business management or a related field, or equivalent combination of education and experience.
• Two or more years of operations experience (preferably in a cash handling environment). Banking-related experience preferred. (Three or more years of supervisory experience in an operations function, or related functional area for level II. ) Experience to include collaborating with others to accomplish tasks as well as strong leadership. 
• Experience in an environment with strong compliance focus preferred.
• Strong analytical and problem solving skills.
• Strong oral, written, and interpersonal communication skills.
• Strong organizational and planning abilities; strong thinking and judgment skills.
• Proficiency using automated tools and business applications that support ongoing operations.
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency

Additional Information:

* This position does not qualify a remote work arrangement and requires regular on-site attendance

* Salary range is $64,200-$80,293-$96,400 (Level II: $72,900- $91,187- 109,400) Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.   

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid time off and holidays
• Generously subsidized public transportation
• Annual educational assistance
• On-site fitness facility
• Professional development programs, training and conferences
• And more…

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists, we work together to represent you in our economy.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryOperations Family Group

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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