General Purpose
The Operations Supervisor II is responsible for the operational management and leadership of two retail locations in the assigned region. This position is accountable for productivity, quality, and high customer service standards within the respective assigned locations.
Essential Duties/Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Practices exceptional service with customers using available training programs and measurement tools (ie. Alpine Way/CARE/Mystery Shop standards).
- Uses numerous software applications to accomplish daily tasks and assists with training other employees on these programs as needed.
- Supports operational needs, such as, but not limited to, processing daily transactions, wires, ATM settlement, vault balancing, safe deposit box entry/exit functions, basic fraud detection, and location security.
- Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information.
- Performs and/or verifies compliance with all location audits, as well as acting as the primary contact for operational audit items.
- Responsible for location and staff adherence to Alpine Bank customer service initiatives.
- Supports in open/closing procedures as needed.
- Acts as a back-up for CARE training within the assigned region.
- Collaborates with other areas in the bank to develop best practices for successful banking operations.
- Practices exceptional service with customers and handles escalated customer concerns.
- Sets goals for location and staff that are aligned with regional and bank-wide goals.
- Monitors adherence to budget of the location.
- Reviews customer surveys with team leaders, to develop coaching and feedback plans, ensuring a high level of customer service standards.
- Regular and reliable on-site attendance is required as an essential function of this position.
- Performs other duties as assigned.
Supervisory Duties
- Supervises Retail Operational staff including, but not limited to, Customer Service and Personal Banking Representatives, and Operations Specialist.
- Monitors staffing and scheduling; make staffing adjustments and recommendations as necessary.
- Resolves customer and employee complaints.
- Oversees training in the department business line to ensure quality and accuracy.
- Coordinates and oversees all aspects of talent management, including hiring, performance reviews, recognition, disciplinary actions, and terminations.
- Assists with professional development plan.
- Has the ability to give overrides and audit drawers.
Employees are held accountable for all duties of this job.
Job Qualifications
Knowledge, Skills, and Ability:
- Extensive proven operations and leadership experience.
- Possesses outstanding oral and written communication skills.
- Ability to resolve issues, even in escalated situations.
- Highly skilled in problem solving and analytical ability.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong mathematical and cash handling skills.
- Highly skilled in Microsoft Office programs and Adobe Acrobat.
- High quality organizational and administrative skills.
- Advanced understanding and application of banking compliance regulations.
- Understands and demonstrates the importance of the ability to maintain confidential information.
- Expert knowledge of the daily location functions and duties.
- Proficiency in interviewing and selection of applicants.
- A customer Service oriented individual.
- Able to make effective decisions using rational and analytic thinking.
- Strong interpersonal competencies.
- Results-oriented mindset and focused, with excellent time management skills.
Education or Formal Training:
- High School Diploma or General Education Diploma (GED) equivalent required.
- Completion of Alpine Bank Advanced New Accounts training required.
- Dormant A status preferred or obtained within 3 months of hire.
- Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
- Possession of, or ability to obtain, a valid Notary Public is a plus.
The successful candidate will need to obtain the following training based on availability.
- Alpine Bank Supervisory Training.
- Alpine Bank HR Toolkit.
- Alpine Management Academy.
- Alpine Bank Development Academy.
- Alpine Bank Commercial Banking Workshop.
Experience:
- A minimum of two (2) years working as a Personal Banking Representative II, Lead CSR or PBR, or Operations Specialist; or
- Three (3) years of experience working on frontline at a financial institution, preferred.
- Previous cash-handling and/or customer service experience required.
- An equivalent combination of education and experience may be substituted on a year-to-year basis.
Working Conditions
Working Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, and multifunction printers. There are prolonged periods of standing and/or sitting in a generally fast-paced environment. Some evening and weekend hours will be included. Occasional travel may be required.
Physical Activities:
These are representative of those which must be met to successfully perform the essential functions of this job.
Physical demands of standing for long periods of time, good eyesight and hand/finger dexterity, and ability to remain calm and professional with upset customers. May spend significant time doing computer work, with repetitive motion likely. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 75 pounds.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Starting Rate of Pay is between $27.25 to $32.25 per hour, depending on experience.
For an overview of our employee benefits please visit: Alpine Bank Careers Page
Position anticipated to close September 18, 2026, or until filled.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Extensive proven operations and leadership experience.
- Outstanding oral and written communication skills.
- Ability to resolve escalated customer issues and strong problem-solving skills.
- Strong mathematical and cash handling experience; previous cash-handling experience required.
- Highly skilled in Microsoft Office programs and Adobe Acrobat.
- Advanced understanding and application of banking compliance regulations.
- High School Diploma or GED equivalent.
- Completion of Alpine Bank Advanced New Accounts training.
- Possession of, or ability to obtain, a valid State of Colorado Driver's License.
- Minimum of two (2) years working as a Personal Banking Representative II, Lead CSR or PBR, or Operations Specialist (or equivalent).
- Three (3) years frontline financial institution experience.
- Dormant A status preferred or obtainable within 3 months of hire.
- Possession of, or ability to obtain, a Notary Public.
- Ability to lift up to 75 pounds and perform prolonged standing or computer work.
What We Do
Founded in 1973, Alpine Bank is an independent, employee-owned organization with headquarters in Glenwood Springs and banking offices across Colorado’s Western Slope, mountains, and Front Range. Alpine Bank employs more than 800 people and serves 170,000 customers with personal, business, wealth management*, mortgage, and online banking services. Our customers tell us doing business with employees who actually own the bank makes all the difference. They cite our friendly service, flexibility in creating tailored solutions, timely local decision-making, and long-term customer commitment which can often spans decades. At Alpine Bank we believe that strengthening our communities is more than good business, it is our business. That’s why Alpine employees receive 24 hours of paid volunteer time each year, and through our innovative Loyalty Debit Card program, with every customer transaction Alpine Bank (not our customers) donates 10 cents to support nonprofits and charities in Colorado. In 2023, the bank gave $2.35 million to community causes through this channel. Alpine Bank has a five-star rating — meaning it has earned a superior performance classification — from BauerFinancial, an independent organization that analyzes and rates the performance of financial institutions in the United States. Alpine Banks of Colorado, the holding company for Alpine Bank, member FDIC, also trades shares of the Class B Nonvoting Common Stock under the symbol “ALPIB" on the OTCQX® Best Market. To learn more, visit alpinebank.com. *Alpine Bank Wealth Management services are not FDIC insured, may lose value and are not guaranteed by the bank.
