Operations Supervisor I

Location: 3855 South Tracy Hall Parkway, Provo, UT 84606


The Warehouse Operations Supervisor plays a crucial role in overseeing all facets of warehouse operations, including Receiving, Pick and Pack, Order Verification, Shipping, Returns, and Staffing. This position involves strategic planning and approval processes to ensure efficient workflow and productivity. The supervisor will effectively communicate job expectations to team members, monitor their performance, and provide coaching and guidance to foster professional development. Additionally, the supervisor will enforce company policies and procedures, ensuring compliance and addressing any issues through appropriate disciplinary actions when necessary. This role is essential for maintaining a high standard of operational excellence and team performance within the warehouse.

Essential Job Functions

• Oversee all warehouse operations, implementing and enhancing operational practices to drive significant improvements in productivity, quality, and profitability across the organization.
• Engage in the strategic planning process to align operational goals with business objectives.
• Identify, analyze, and resolve operational challenges to ensure seamless workflow.
• Manage all aspects of inbound and outbound transportation to optimize logistics efficiency.
• Develop and enforce policies and procedures across all departments to maintain operational consistency and compliance.
• Lead safety training initiatives and establish guidelines to promote a safe working environment.
• Collaborate with the Operations Manager to coordinate warehouse schedules and streamline operations.
• Supervise warehouse personnel and activities to ensure adherence to client Service Level Agreements (SLAs).
• Assess employee performance, providing recommendations for promotions and merit increases based on evaluations.
• Perform additional duties as assigned to support overall warehouse operations and business objectives.

Job Specifications

• Experience: A minimum of 2 years of supervisory experience in a warehouse environment is required.
• Interpersonal Skills: Demonstrated ability to build strong relationships and foster collaboration among team members.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to deliver compelling presentations to all levels of the organization.
• Critical Thinking: Strong analytical and problem-solving abilities, with a proven track record of developing and implementing effective processes.
• Team Orientation: Must be a dedicated team player, capable of teaching, coaching, and motivating others to achieve their best performance.
• Language Proficiency: Bilingual in English and Spanish is preferred, but not mandatory.
• Education: High school diploma or equivalent is required.

Physical and Mental Demands: The role may require standing for extended periods, lifting heavy objects, and working in a fast-paced environment. Strong mental acuity and the ability to manage multiple tasks simultaneously are essential.

Working Conditions: The position is primarily based in a warehouse setting, which may involve exposure to varying temperatures and noise levels. Adherence to safety protocols is essential to maintain a safe working environment.