Operations Supervisor - Curascript SD

Operations Supervisor- Curascript 

Location: 100% Onsite in Grove City, OH 

Hours:  Shift- Monday-Friday 11am-8pm 

Supervision of employees on all aspects of order fulfillment to include picking, packing and accurate shipment of orders to customers.  Monitors productivity and performance standards, plans and directs workflow and project assignments to ensure service standards are met. Works with other departments to share labor when needed.    Responsible for managing performance of assigned employees to include:  training new team members, coaching & development, schedule management, performance management, and addressing employee relations issues as they arise. 

What you will do:

• Monitor prescription processing turnaround time so that internal standards and client performance guarantees are met.
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues.
• Complete one on one meetings with team members to ensure timely communication of errors, concerns and attendance.
• Work in production as needed.
• Implement programs and process improvements to enhance the level of internal and external customer service provided.
• Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
• Represents pharmacy operations in cross-functional meetings and projects, entering data as needed for metric reporting.
• Other special projects and tasks as assigned.

What you will need:  

• High school diploma or GED required; BA/BS degree preferred
• Relevant experience in operations environment; production experience preferred (3 years preferred)
• Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members; supervisory experience preferred
• Excellent oral and written communication skills
• Ability to adapt in a dynamic work environment, make independent decisions
• Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
• Willingness to work a flexible schedule for peak times
• Monitors daily operations of a unit and actively assists or provides direction to subordinates as required
• Ensures that projects are completed on schedule following established procedures and schedules
• General PC knowledge including Microsoft Office, Internet, and email

Why Choose Us? 

• Comprehensive Health Coverage from Day One (including medical, dental, vision). 
• Competitive Holiday, Paid Time Off (PTO), and Overtime Compensation. 
• Robust 401K Plan with Company Match. 
• Vibrant and Inclusive Culture: Embrace our engaging and welcoming workplace environment, where authenticity is celebrated. 

Join us in shaping the future of pharmacy operations while enjoying a supportive and enriching work environment that fosters professional growth and fulfillment. Apply now to embark on a rewarding career journey with us!  

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.