Job Summary
The Operations Supervisor will be responsible for overseeing daily team operations, ensuring efficiency, quality service delivery, and achievement of key performance targets. This role requires strong leadership, problem-solving skills, and the ability to motivate and guide a team in a fast-paced environment.
Responsibilities
• Team Leadership & Performance Management:
o Supervise, coach, and mentor team members to optimize performance.
o Monitor productivity and service quality, providing regular feedback and support.
o Conduct performance evaluations and implement improvement plans as needed.• Operational Efficiency & Compliance:
o Ensure adherence to company policies, procedures, and service level agreements
(SLAs).
o Identify and implement process improvements to enhance team efficiency.
o Maintain compliance with company standards and industry best practices.• Service Quality & Issue Resolution:
o Handle escalations and provide timely, effective resolutions.
o Monitor service interactions to ensure quality standards are met.
o Support team members in addressing challenges and improving customer
satisfaction.• Reporting & Data Analysis:
o Analyze performance reports to identify trends and areas for improvement.
o Prepare and present operational reports to management.
o Use data insights to drive strategic decision-making and optimize team outcomes.• Workforce Management & Scheduling:
o Manage team schedules, attendance, and adherence to shift requirements.
o Collaborate with other departments to ensure proper staffing and workload
distribution.
Qualifications
• Experience: Minimum of 2-3 years in an operational role, with at least 1 year in a
supervisory capacity.• Skills & Competencies:
o Strong leadership and coaching abilities.
o Excellent communication and interpersonal skills.
o Ability to analyze data and drive performance improvements.
o Problem-solving and conflict resolution skills.
o Proficiency in operational tools, reporting systems, and performance tracking
What the Team is Saying
What We Do
We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
