Are you a strategic thinker with a strong background in business management, project management, and/or communications? Are you interested in the opportunity to drive strategic initiatives, enhance business processes, influence decision-making across the organization, and contributing to success and growth? Join our Healthcare Payments organization on our Operations team supporting Client Onboarding, Implementation, Customer Service, and other operations functions.
As an Operations Strategy Manager within the Healthcare Payments Operations team at JPMorgan Chase, you will report directly to the Chief Operating Officer for InstaMed, part of JPMorgan Chase. You will demonstrate strategic thinking and be adept at managing internal projects and initiatives, enhancing business processes, and collaborating across teams and business units. You will make recommendations on business priorities, coordinate team activities, prepare executive communications, and leverage your expertise in Excel and PowerPoint to deliver compelling presentations. Your operational experience will be key in delivering insightful reporting packages and driving strategic initiatives that add value across the organization. Additionally, you will support special projects and represent the Chief Operating Officer’s needs as appropriate, ensuring alignment with organizational goals and priorities.
Job Responsibilities
- Lead cross-functional projects ensuring effective collaboration across teams and on-time delivery.
- Participate in collaborative initiatives to help identify ways to continually simplify, improve, and add value to existing business processes.
- Leverage operational experience, data tools, and insights to deliver reporting packages and present business results in an effective and efficient manner.
- Coordinate team activities and prepare materials for executive communications, town halls, employee recognition, and strategy working sessions.
- Collect and maintain internal resources and documentation on collaboration sites such as SharePoint and Microsoft Teams.
- Prepare thorough meeting agendas, gather necessary data and insight, and form strategic plans for next steps.
- Support for executive ad-hoc requests related to presentation development, business analysis and business planning.
- Organize complex information in a strategic and effective way, demonstrating strong design acumen and expertise in Excel and PowerPoint techniques.
Required Qualifications, Capabilities, and Skills
- Minimum of 5 years of relevant work experience in strategy, project management, business management, or operations leadership.
- Proactively motivated and agile self-starter with excellent project management and prioritization skills.
- Expertly skilled in stakeholder management, with the ability to establish productive working relationships, driving the agenda and influence decision-making across cross-functional teams.
- Proven experience delivering timely, high-quality presentations, data insights and/or reporting for various projects and stakeholders. Attention to detail is a must with continuous focus on design excellence.
- Demonstrate strong analytical and quantitative skills; aptitude to deliver reporting and projects and act autonomously. Commitment to ownership, accountability, and transparency; strong judgment and ability to handle confidential/sensitive information.
- Demonstrate excellent verbal and written communication skills, including ability to develop and deliver executive level summaries.
- Proven Expertise in Excel, PowerPoint, Teams, and proficiency in CRM Salesforce.
Preferred Qualifications, Capabilities, and Skills
- Bachelor’s degree in business, Finance, Healthcare, or related area.
- Experience in the payments industry, with a focus on healthcare payments.
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Minimum 5 years of relevant experience in strategy, project management, business management, or operations leadership
- Project management and prioritization skills
- Stakeholder management and cross-functional influence
- Experience delivering presentations, data insights, and reporting
- Strong analytical and quantitative skills
- Excellent verbal and written communication skills
- Expertise in Excel and PowerPoint
- Proficiency in Microsoft Teams and Salesforce CRM
- Bachelor's degree in business, finance, healthcare, or related field
- Healthcare payments or payments industry experience
- Experience identifying, evaluating, implementing, or governing AI and automation solutions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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