Job Title:
Operations Strategy Execution ManagerLocation:
CA - Westlake VillageWhat you'll do:
As an Operations Strategy & Execution Manager you'll conduct detailed assessments of our current operation process on an ongoing and regular basis. You’ll work with various departments to enhance and streamline the operations process for AmeriHome. You’ll maintain a consistent and constant flow of communication with team members and managers. You’ll participate in managing various vendors, addressing reporting needs, and leading user acceptance testing on different applications.- Map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.). Identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality.
- Identify opportunities between operations and training team (Gap analysis). Coordinate application release impacts with the Training team; assist with creation of job aids as applicable.
- Enhance user experience with Encompass and implement permanent fixes for workarounds. Identify opportunities to leverage automation with AI, robotics/machine learning. Find and vet out vendors to this regard.
- Identify risks in our process (HMDA, CFPB, TRID etc…). Create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings. Act as a liaison between operations and BSA/BI.
What you'll need:
- 5+ years of related experience in Process Analysis, Process Ownership or similar field.
- High school diploma required; Bachelor's degree in related field preferred.
- Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services.
- Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
- Intermediate to advanced experience with Microsoft SQL Server and Excel VBA.
- Intermediate to advanced experience with mortgage software (Encompass).
- Advanced speaking and writing communication skills.
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Skills Required
- 5+ years of related experience in Process Analysis or Process Ownership
- High school diploma
- Bachelor's degree in related field
- Intermediate knowledge of residential mortgage industry (Correspondent or Retail Lending)
- Entry level knowledge of applicable regulatory and legal compliance obligations (HMDA, CFPB, TRID, etc.)
- Intermediate to advanced experience with Microsoft SQL Server and Excel VBA
- Intermediate to advanced experience with mortgage software (Encompass)
- Advanced speaking and writing communication skills
Western Alliance Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Alliance Bank and has not been reviewed or approved by Western Alliance Bank.
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Strong & Reliable Incentives — Feedback suggests annual bonuses are broadly available and can materially lift total compensation when business conditions are favorable. Participation spans many roles beyond executives.
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Equity Value & Accessibility — Equity grants are described as widely accessible to employees at multiple levels, adding long‑term value to the package. This breadth helps align employees with company performance.
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Retirement Support — The 401(k) program is positioned as a standout with an employer match structure viewed as stronger than common offerings. Automatic enrollment reinforces accessibility and participation.
Western Alliance Bank Insights
What We Do
Western Alliance Bancorporation (NYSE: WAL) is one of the country’s top-performing banking companies. Its primary subsidiary, Western Alliance Bank, Member FDIC, offers a full spectrum of tailored commercial banking solutions and consumer products, all delivered with outstanding service by banking and mortgage experts who put customers first. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.
