The Role
Drive operations strategy through KPI planning, long-term modeling, expansion planning, benchmarking, process improvement, and AI opportunity identification. Lead cross-functional operational projects, manage stakeholder requirements, monitor performance metrics, and develop analyses and models that support business decisions and improve processes across e-commerce operations.
Summary Generated by Built In
About the Team
At Trendyol Operations, we optimize systems, enhance efficiency, and harness technology to deliver seamless e-commerce experiences. From robotics to automation, we leverage cutting-edge solutions to meet the needs of millions. We work cross-functionally with teams across the business, turning ambitious goals into reality through data, speed, and teamwork. In a culture that values ownership, impact, and inclusivity, we grow together — as individuals and as a team.
About the Role
You will work across operations teams to drive strategic priorities, lead impactful projects, and improve processes through technology, benchmarking, and best practices. You will own strategic planning, including KPIs, targets, long-term modelling, and expansion plans, while contributing to the AI agenda by identifying and implementing high-value opportunities. You will lead operational projects, align stakeholders, track key metrics, and provide data-driven insights to support decision-making.
Responsibilities
- Wearing many hats: partnering with all operation departments on strategic topics and operational priorities,
- Owning the strategic planning agenda of operations: from KPI setting and target revisions to long-term modelling and expansion plans
- Identify opportunities to improve processes and strategies with technology solutions by benchmarking, and finding best practices,
- Contributing to the AI agenda across operations: exploring where AI can add value and working with teams to bring these ideas to life,
- Leading and/or supporting ops projects and new initiatives and managing the scope and requirements for all stakeholders,
- Monitoring key performance metrics and executing project plans with teams to improve business processes and functions,
- Designing comprehensive analyses and models to identify challenges and solutions with support on decision making across the company.
Expected Qualifications
- University degree preferably in Engineering, Economics, Management,
- 3 - 5 years of e-commerce, consulting or equivalent work experience preferred,
- Strong experience in interpreting both quantitative and qualitative results of analyses, believing data is the most powerful tool for informed decision-making,
- Highly analytical and comfortable with complex business problems and decision, creative problem solver who thrives with ambiguity,
- Comfortable with the big picture as well as small details with a sense of analytical thinking, detail-orientation and eagerness to learn with agile mindset,
- Passionate to working with multiple stakeholders and excellent communicator who can build relationships with a diverse set of stakeholders - numbers are key, but business can only be built with people,
- Excellent command of gsheet/excel, good command of BI tools, curious about AI tools and how they can be applied to business problems,
- Excellent written and spoken communication skills in English and Turkish,
- Open to direct feedback culture, prone to constant learning, taking initiative and not avoiding responsibility, self-motivated, highly adaptable, and comfortable in a fast-changing and fluid environment
What We Offer
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Take the Next Step
If this role excites you, apply today, we look forward to taking the next step with you.
Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.
Skills Required
- University degree, preferably in Engineering, Economics, or Management
- Strong experience interpreting quantitative and qualitative analysis results
- Analytical problem-solving skills and comfort with complex, ambiguous business problems
- Strategic thinking, attention to detail, adaptability, and eagerness to learn
- Ability to collaborate with multiple stakeholders and communicate effectively
- Excellent command of Google Sheets or Microsoft Excel
- Good command of business intelligence tools
- Interest in applying artificial intelligence tools to business problems
- Excellent written and spoken English and Turkish
- 3–5 years of e-commerce, consulting, or equivalent work experience
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The Company
What We Do
We were founded in 2010 with a dynamic and agile start-up spirit. Since then, we have grown into a decacorn, backed by Alibaba, General Atlantic, Softbank, Princeville Capital, and several sovereign wealth funds. We believe that technology is the driver; e-commerce is the outcome. Thanks to our dedicated team, we are one of the top five e-commerce companies in EMEA and one of the fastest-growing e-commerce companies in the world! We deliver more than 1.5 million packages every day across 27 countries. We offer our 30 million customers a flawless shopping experience. Dreaming big is in our DNA: We're gearing up to be the leading global e-commerce platform. As a dynamic and passionate company, we are constantly growing with Trendyol Tech, one of the top R&D centres; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform; and Trendyol Go, our instant food and grocery delivery service. And we’re not done yet! Now, we are on a journey to expand the positive impact we create to international markets. We opened our first international office in Berlin in May 2022 and Amsterdam followed in October 2022 and may others are on the way.
