Operations Strategic Enablement Director

Job Description:

Key Responsibilities

Strategic Operations Support

• Translate executive vision into operational plans for Annuity New business and Operations.
• Establishing governance for tracking progress against strategic objectives.
• Provide analytical and operational support for special initiatives, including solving critical business impact events (e.g. multi-life business process break-downs), process optimization, and performance improvement efforts.
• Track special initiatives, ensuring milestones are met and adjusting plans as needed.
• Act as a thought partner to the SVP, anticipating needs, identifying risks, and providing data-driven insights and recommendations.
• Create and manage an operations communication and leadership engagement calendar to ensure critical messages are communicated and cascaded in a timely and effective manner.

Cross-Functional Initiative Management

• Lead and coordinate division-wide projects and initiatives that span multiple business units, ensuring alignment, accountability, and timely execution.
• Ad hoc leadership priorities: Take on confidential or cross-functional projects that require discretion and agility. Collaborate closely with leaders across Operations, Compliance, finance, Distribution, and Product to support ad hoc initiatives.
• Develop project plans, monitor milestones, and communicate outcomes to senior stakeholders.

Cascading Communications & Engagement

• Design and govern an enterprise-aligned communication framework to cascade key messages, department goals, and informational updates that ensure clarity, consistency, and cultural reinforcement across Operations.
• Support the SVP in preparing and delivering executive presentations, town halls, and communications to ensure alignment with enterprise priorities.
• Partner with Corporate Communications and HR to maintain consistent messaging that reflects the company’s mission, culture, and values.
• Coordinate rapid response teams and ensure clear communication during incidents.
• Plays a key role alongside the SVP in crisis management.  Step in to manage urgent issues or escalations when required.
• Recognition programs: Support or coordinate efforts to celebrate wins and reinforce values.

Leadership & Organizational Effectiveness

• Support senior leadership team meetings — including agenda setting, content development, and follow-up on decisions and actions.
• Organize monthly business reviews ensuring a formalized process to review and communicate our performance against our annual goals, budgets and KPIs.
• Collaborate with SMS to Research and compare best practices across industries to inform strategy.
• Own and lead the annual Operations budget planning and forecasting process in partnership with Finance, ensuring alignment with enterprise priorities and operational strategies.

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1  
 

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.