The Returns Coordinator and Designated Records Representative is responsible for the back-end processing all returns in the warehouse as well as maintaining all warehouse records. This includes entering manual credits for intercepted packages, damaged in transit and refused deliveries. Validating information on returned product to TPS and RGA form for accuracy while also checking for tampered or opened products. Verifying all returns meet the PDMA requirements. Working with front-end returns coordinator on any issues that arise. Maintaining and entering all pertinent information into their respective RGA logs. Entering information on DEA 222 forms for C2 returns. Ensuring that all records meet the expectations for Records Management by following the necessary policies/procedures for identification and storage. Reviewing and monitoring records to determine what is eligible for destruction.
Job Duties:
- Responsible for processing all front-end returns for CSD within 45 calendar days; on average, process about 30-35 RGAs per week (can vary)
- Responsible for reviewing and providing feedback RGA work instructions, policy & procedures on an annual basis
- Responsible for processing all back-end returns for CSD within 45 calendar days (ongoing); on average, process about 30-35 RGAs per week (can vary)
- Responsible for reviewing and providing feedback RGA work instructions, policy & procedures on an annual basis (ongoing)
- Project Wholesale - will lead efforts for the back-end returns testing requirements, facilitate with any cutover requirements, creating new work instructions, etc. as per the program deliverable due dates
- Responsible for oversight of distribution center record retention documents and ensuring leads in the other DC's are aware of policy changes/updates.
Requirements:
- High School Diploma or G.E.D. required
- 3+ years of relevant warehouse office work experience required
- Experience with SAP and Tracelink preferred
- Basic knowledge of computers and MS Office applications preferred
- Ability to stand, bend and lift up to 50 lbs
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Cigna Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cigna and has not been reviewed or approved by Cigna.
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Strong & Reliable Incentives — Strong bonus outcomes are frequently highlighted, with annual bonuses described as really good alongside above-average salary levels. Stock or long-term incentive elements are also noted as part of the overall package in some roles.
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Leave & Time Off Breadth — Time-off benefits are portrayed as a meaningful part of total rewards, including generous PTO and flexibility that can enhance the perceived value of compensation. Flexible work-from-home arrangements are repeatedly linked with satisfaction about the overall package.
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Healthcare Strength — Health coverage is described as broad in design, with preventive care often covered at no charge in-network and options like virtual care and wellness incentives. A large provider network and strong digital tools are positioned as practical advantages when using benefits.
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At Cigna, we're more than a health insurance company. We are your partner in total health and wellness. And we’re here for you 24/7 – caring for your body and mind. As a global health service company, Cigna's mission is to improve the health, well-being, and peace of mind of those we serve by making health care simple, affordable, and predictable. Our values are the core of our culture. Our values guide how all 74,000 of us around the world work together, serve our customers, patients, clients, communities, and deliver on our mission.
