We're looking for someone more technical, who moves fast, figures out how to make AI work for them, and is able to be resourceful when solving problems.
- Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processes
- Work directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolution
- Validate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impact
- Manage a high volume of open cases simultaneously against hard deadlines
- Cross-train across workflows to cover volume variability
- Identify process gaps and give feedback on where tools or workflows need to improve
- Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for you
- Strong project management instincts with the ability to drive multiple workstreams to hard deadlines
- Persistence and follow-through when working with unresponsive third parties
- High accountability and urgency around deadlines with direct customer impact
- Strong communication skills: you'll manage external relationships, negotiate, escalate issues, and resolve disputes by phone and in writing
- Attention to detail and strong documentation habits across a large portfolio
- Comfortable working in a high-ambiguity environment where you're helping build the playbook
- Background in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plus
- Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential
What the Team is Saying
Opendoor Compensation & Benefits Highlights
-
Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive, including medical, dental, vision, FSA, mental‑health support, and pet insurance. This breadth signals a strong healthcare package across core and wellness elements.
-
Leave & Time Off Breadth — Leave & Time Off Breadth: Time off is characterized by an open/unlimited PTO approach with paid holidays and sick time. Utilization is generally described as generous under this structure.
-
Equity Value & Accessibility — Equity Value & Accessibility: Equity grants and an Employee Stock Purchase Plan (ESPP) are part of total rewards. These elements provide accessible ownership opportunities beyond base pay.
Opendoor Insights
Similar Jobs
What We Do
Founded in 2014, Opendoor’s mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and confusing. It often comes with unexpected costs, the added burden of coordinating multiple third parties and the uncertainty of a transaction falling through. Our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds and talents across engineering, operations, design, operations, mortgage, finance, legal, and more to deliver strong results. More than 85,000 customers have selected us as a trusted partner in handling one of their largest financial transactions.
Why Work With Us
We’re on a mission to power life’s progress one move at a time
Gallery
Opendoor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
