Operations Specialist

Lloyd’s Insurance Company (LIC), branded as Lloyd’s Europe is currently looking to recruit a Operations Specialist this role can be based in Brussels or London.

You will manage and continuously improve LIC’s operational processes, taking responsibility for day‑to‑day activities and acting as the primary point of contact for all process‑related matters. You will oversee assigned processes end‑to‑end (NTN), ensuring accuracy, efficiency, and compliance at every stage. Working closely with our offshore team in India, you will act as a trusted referral point, providing support, guidance, and training to ensure alignment with best practices. You will also collaborate with internal stakeholders and managing agents to ensure that LIC’s Operating Model is consistently implemented and optimised.

Principal Accountabilities

• Support Managing Agents on the execution of LIC’s Operating Model

• Perform Portfolio Analysis & Operational Controls of the LIC portfolio

• Ownership of Standard Operating Procedures, from drafting to standardisation and from maintenance to optimisation

• Escalation and analysis of exceptional, complicated and non-standardised scenarios

• Act as a trainer and referral point for the Business Processing Outsourcing (BPO) supplier

• Collaborate with Managing Agents and oversee their operational performance to ensure that the LIC’s Operating Model is followed and optimised

• Collaborate with Services & Technology suppliers, provide requirements and subsequently test and sign-off their deliverables in order to resolve issues and promote changes & improvements

• Monitor Key Processing Indicators (KPIs), Key Risk Indicators (KRIs) and Service Level Agreements (SLAs), and escalate and support the resolution of issues that have a negative impact to those metrics.

• These indicators can relate either to internal processes (e.g. data processing) or external related parties (e.g. operational performance of Managing Agents, BPO services etc.)

• Support the identification & suggestion of changes for continuous improvement of systems, procedures and practises of LIC’s Operating Model

• Provide technical expertise to Projects and Strategic Initiatives to facilitate their implementation and embedding into BAU operational activities

Skills Knowledge and Experience

• Experience in Operations functions or similar functions operating in a controlled manner, providing services and/or information to other departments

• Experience in (re)insurance operations or other regulated sector requiring financial information processing

• Any experience in project management, project oversight and/or design experience, either as a customer, supplier or stakeholder is desirable

• Any experience in “start-up” concepts, design of new processes from scratch, developing proof of concepts and business cases is desirable.

• Working  in  an  environment  with  large  teams  and  multiple  stakeholders  were  efficiency  &  quality  are measured and managed.

• Good understanding of the risk, regulatory and compliance framework relating to the insurance/reinsurance industry

• Fluency in written and spoken English is required. Any other language could be considered an asset

• Comfortable with handling, querying and interpreting large sets of data

• Solid use case / business case justification process based on facts, cost vs benefit and risk vs opportunity

• Ability to engage, communicate and build trusted relationships in the internal and external business areas which the role supports

• Complex stakeholder management

• Ability to work in a multi-cultural environment and as part of a team
  

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in.  One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website. 

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please click the following link;

https://cleartalents.com/apply/lloyds-msa1645695881