Operations Specialist

The Operations Specialist is responsible for helping to scale a best-in-class workplace and operational infrastructure. This highly collaborative role acts as the primary internal liaison and operational driver, bridging the gap between our strategic growth goals and our physical footprint. This leader is responsible for managing the relationship and output of our National Real Estate Broker, while simultaneously leading the internal team and contracted resources responsible for the physical build-out, vendor procurement, and market activation once a lease is secured.

This individual will be capable of interfacing with cross-functional teams (e.g., the technology team on infrastructure needs; the market team on operational items; and the finance team on capital expenditures) and drive clarity in internal and external communication and solutioning of complex logistical scenarios. They will be capable of “out front thinking” in which they will anticipate barriers to market entry and proactively address potential delays. They also will embody relentless accountability in following through on project milestones and have a very high bar for delivering operational excellence.

Job Specifics

As an Operations Specialist you will:

• Scale the Workplace Function: Help build and maintain a scalable framework for office expansion and workplace operations as firsthand enters new markets.
• Real Estate Liaison: Manage the relationship with the National Real Estate Broker to ensure property searches and lease negotiations align with organizational timelines and clinical requirements.
• Market Activation: Lead internal and external resources through the physical build-out process and full market activation once a lease is secured, ensuring sites are "patient-ready."
• Strategic Vendor Management: Act as the interface between internal functions (Operations, IT, Finance) and external vendors; manage the procurement process and maintain a high standard of service delivery.
• Operational Assessments: Conduct comprehensive vendor assessments every 6 months (start, stop, continue exercise) to ensure the organization is utilizing the most cost-effective and high-quality resources available.
• Fleet & Asset Management: Oversee fleet management operations, including the evaluation and optimization of vehicle insurance options and maintenance programs.
• Financial Stewardship: Support the finance team with budget tracking for build-outs and vendor spend; proactively identify opportunities for cost savings and operational efficiency.
• Travel: Generally remote opportunity with travel expected for site visits, market launches, and internal leadership meetings.

You will be a good fit if you have:

• 4+ years of experience in program management, workplace operations, or real estate development.
• Excellent organizational, project management, and problem-solving skills, with a keen attention to detail and a team-focused, continuous improvement orientation.
• Thorough understanding of operational scaling—the levers that drive efficient market entry and how to communicate project status effectively to executive stakeholders.
• Ability to communicate complex information simply and clearly—across national field teams and external strategic partners.
• Ability to influence without authority, you’ll build strong relationships that will enable you to influence important work throughout the organization
• Drive towards high accountability to follow through timely and thoroughly on complex project timelines and vendor deliverables.
• Exceptional interpersonal and leadership skills, having demonstrated success motivating teams towards overcoming construction or logistical challenges.
• Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and the individuals we serve.

The experience you bring to this role includes:

• Prior experience in a healthcare-focused business (Value-Based Care experience preferred).
• Direct experience with opening clinical office space and managing the unique requirements of healthcare facilities.
• Preferred experience in venture-backed, rapidly scaling early-stage or growth companies.
• Preferred experience working with Medicaid and SMI populations and understanding how physical space impacts care delivery.
• Bachelor’s and/or Master’s degree in Business, Operations, or a related field.