Operations Specialist

WHO WE ARE:

Acrisure Enterprise Technology Group is where human expertise meets advanced technology.

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.  

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

THE OPPORTUNITY:

The Operations Coordinator supports day-to-day business operations of the Enterprise Technology Group by ensuring processes run efficiently, resources are properly allocated, and communication flows smoothly across departments. This role serves as a key point of coordination for operational activities, helping teams meet deadlines, improve workflows, and deliver high-quality service.

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WHAT YOU’LL DO

• Operational Support: Assist in planning, executing, and monitoring daily operational activities to ensure business continuity.

• Process Coordination: Maintain and improve operational processes, documentation, and SOPs.

• Data & Reporting: Track operational metrics, prepare reports, and provide insights to support decision-making.

• Cross-Functional Communication: Serve as a liaison between departments to ensure alignment and prompt resolution of operational issues.

• Vendor & Client Coordination: Communicate with external partners, vendors, and clients to support service delivery.

• Project Assistance: Support project planning, execution, and monitoring, ensuring tasks are completed on time.

• Compliance & Quality Control: Help ensure compliance with company policies, safety guidelines, and quality standards.

ADMINISTRATIVE SUPPORT

• Oversee execution of events including regular Town Halls, weekly or monthly recurring meetings.

• Provide general administrative and professional support to executive leaders.

• Prepare and organize the completion of company documents such as reports and presentations.

OFFICE MANAGEMENT

• Manage day-to-day office operations, current expectations include 4 days in-office

• Virtual and in-person meeting coordination and event management

• Manage office vendors, order, receive and organize office supplies

• Manage reception of all visitors and provide a high level of guest services

• Liaison with corporate IT, assist in maintenance of local hardware and A/V systems

REQUIRED SKILLS

• Attention to detail: Exercise extreme attention to accuracy, organization, and productivity. Ability to identify and correct errors, spot and improve weaknesses.

• Manage a high volume of work with efficiency: An expert at multi-tasking. Able to juggle competing demands and prioritize without sacrificing quality.

• Entrepreneurial and resourceful: Consistently overcome challenges and leverage resources to creatively solve problems. Independently capable of solving problems, corralling resources, and delivering results in challenging situations.

• Highly effective communicator: Be an active listener. Distill complex concepts into concise and clear communication with maximum impact.

• Proficient in various office software (Microsoft Office, various project management tools) and must be comfortable with learning new software tools

ADDITIONAL QUALIFICATIONS

• Bachelor’s degree in business administration, operations management, or related field (or equivalent experience).

• Preferred 3+ years’ experience in an operations, administrative, or coordination role.

• Strong analytical, problem-solving, and decision-making abilities.

• Must exhibit professionalism and an ability to interact with executive leaders

• High degree of tact, diplomacy and discretion required

• Familiarity with workflow systems, CRMs, or project management platforms (e.g., Asana, Trello, Monday.com).

• Knowledge of basic reporting and data analysis.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.