Operations Specialist

Reposted 7 Days Ago
Seattle, WA
In-Office
70K-75K
Entry level
Artificial Intelligence • Legal Tech
The most advanced legal AI that transforms how personal injury law works—delivering better outcomes for attorneys, firms
The Role
The Operations Specialist will leverage Supio's technology for data annotation and review, mentor offshore annotators, ensure data integrity, and provide feedback for product development.
Summary Generated by Built In

About Us 

Supio is a trusted AI platform purpose-built for law firms, reshaping how data drives impactful outcomes. Our innovative approach blends technology with deep legal expertise, making us a leader in our field. We go beyond surface-level AI to deeply understand our customers’ daily needs, empowering law firms with unparalleled data insights. Supio delivers human-level, accurate analysis of complex data and legal records, quickly and efficiently bringing critical insights when they matter most. Trusted by top litigation lawyers, our platform has supported over $1 billion in settlements, even in courtrooms.  

Who Are We Looking to Add to Our Team?

This is the perfect opportunity for a driven individual just starting their professional journey who wants to be part of a fun/dynamic team, learn about AI and LLM, and grow into an operations superstar.  

Key Responsibilities
  • Become a subject matter expert in leveraging Supio’s technology and tools to annotate, review, and score the accuracy outputs of LLM results and “human in the loop” performance assessments.
  • Provide constructive feedback and mentorship to offshore case annotators and publishers. Assist in resource training and Q&A sessions as needed to increase product and role comprehension and productivity.
  • Execute case annotation, review, and publishing when needed according to the effort scope and time requirements.
  • Participate and provide critical feedback to Product and Engineering with regard to special projects, new feature launches, and research and development.
  • Assure high data integrity and reporting fidelity through maintaining exceptional performance recording and internal communication management.
  • Help us standardize new templates and processes for core product development.
How will your success be measured?
  • Score or publish an assigned number of cases a day (as determined by your leadership team).
  • Provide meaningful and timely onshore & offshore feedback that drives quality performance to achieve company goals.
  • Deliver “on time” all assigned production efforts.
Qualifications
  • Post-high school education.
  • Strong reading & writing skills.
  • Exceptional communication skills.
  • Detail oriented, data driven, & analytical mindset.
  • Can do/solution-oriented attitude.
Nice-to-haves
  • Prior work experience preferred (non-paid internship experience also acceptable).
  • Bachelor’s degree or higher.
  • Proficient Excel user (or similar application).
Compensation

The base salary range for this position in the selected region is $70,000 – $75,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience.

Why Join Us? 

As a Series-B startup, joining Supio means becoming a vital contributor to our success, where your ideas and efforts will directly shape our products, company culture, and long-term vision. We're in an exciting phase of scaling, presenting opportunities for both company and career growth as we expand our market presence and develop new features and services. 

Benefits & Perks 

Supio offers an extensive benefits package and perks which include: 

  • Health insurance: medical, dental, and vision 
  • 401k
  • Flexible paid time off (PTO) and company-paid holidays 
  • Monthly commuter subsidies
  • DoorDash subsidies for breakfast and dinner

E-Verify Participation Notice  

Supio participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration. 

Equal Employment Opportunity (EEO) Statement 

Supio is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 


Top Skills

AI
Excel
Llm
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The Company
HQ: Seattle, WA
134 Employees
Year Founded: 2021

What We Do

Supio is committed to providing solutions that allow lawyers and paralegals to get more out of technology. Supio understands the role our customers play in their daily work and more importantly, what they truly need to uncover from data. We give our customers the capacity to deliver consistent quality to their clients, get more insights, do more meaningful work, and explore more possibilities.

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