We are seeking a proactive and detail-oriented xDR Operations Specialist to optimize processes and systems, support teams, and ensure data accuracy. This role involves technical troubleshooting, data management, and effective communication with internal and external stakeholders. The ideal candidate will have strong project management skills, analytical expertise, and a customer-focused approach to drive operational excellence.
Key Responsibilities
- Customer Support: Act as the primary point of contact for technical issues (e.g., password resets, data uploads)
- Manage support cases in Salesforce, escalating as needed, and ensure timely updates for stakeholders
- Data Management: Investigate and resolve data anomalies, deliver accurate reports, and maintain integrity of key metrics (e.g., xDR Waterfall, Dials-to-Connect)
- Monitoring & Troubleshooting: Proactively monitor performance metrics (e.g., 3% D2C rates) and resolve issues. Serve as the SME for LaunchQ systems and processes
- Project Coordination: Document project timelines, facilitate cross-team communication, and resolve roadblocks.
- Ensure seamless operations through fuel line and omni-channel monitoring.
Skills & Qualifications
- Technical Expertise:
- Proficiency in Salesforce and Microsoft Office tools (non-negotiable).
- Salesforce experience should include exposure to reports, case management, or email/chat support.
- Data Analysis:
- Strong analytical skills to identify trends, resolve data issues, and improve metrics.
- Proven ability to deliver clean and accurate data for reporting purposes.
- Interpersonal Skills:
- Strong written and verbal communication skills for effective collaboration.
- Positive attitude, adaptability, and resilience in facing challenges.
- Project Management:
- Ability to prioritize and manage multiple tasks while meeting deadlines.
- Strong organizational skills with attention to detail.
Preferred Qualifications:
- Bachelor’s degree in Business Administration, Information Systems, or a related field.
- Proven experience in operations, business analysis, or sales support.
- Familiarity with Salesforce and managing sales tech stacks.
Closing
- Why Join Us? This role offers a unique opportunity to shape operational excellence for xDR teams, ensuring data accuracy, improved workflows, and impactful outcomes. If you are passionate about building efficient processes, delivering exceptional customer experiences, and leveraging data to drive success, we want to hear from you!
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.
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What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
