Operations Specialist

About the Role: 

The Operations Specialist is a multi-faceted role with responsibilities in the technical configuration, database management, and other operational workstreams. We are looking for individuals with strong communication skills, the ability to think on their feet, and a keen interest in the health & human services space. You will be immersed in a fast-paced environment, with opportunities to learn and grow. The ideal candidate will possess a keenness for detail to ensure accuracy and quality while configuring our software.

What You'll Do:

• Work independently to gather, maintain, and configure large data sets with great attention to detail
• Accurately enter data into backend of platform for in-network and/or out-of-network organizations
• Ensure current processes are followed, and suggest process updates that support the work of the Operations team 
• Perform auditing activities in the Unite Us Platform to maintain healthy and accurate networks
• Support and contribute to ad hoc projects such as database cleaning to ensure data health as well as content creation / documentation for business processes
• In-network responsibilities include:
• Configure community-based organizations, customers, and custom forms in the platform and add information into our CRM tool
• Vet community organizations as they onboard into coordinated networks to ensure appropriate service classification and required documents are received
• Collaborate with team members to ensure a community-based organization is structured appropriately according to their unique needs and workflows
• Out-of-network responsibilities include:
• Execute on manual builds of Resource Directories (including the Kaiser Permanente Directory, ad hoc manual builds for key customers, and strategic builds that support contract closure and execution)
• Manually review out-of-network organizations to review for duplicates and other data quality issues, and execute on processes to enhance data integrity

You’re a good fit for the role if:

• Basic understanding of databases
• Strong aptitude for managing a large data set, and/or Excel expertise 
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand 
• Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload 
• Strong listening skills, attention to detail, and decision making skills
• Good command of English both oral and written and customer service skills
• Knowledge or experience in the health and human services industry is a plus!

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based
• The target pay range for this role is: $50,000 - $54,000 (paid hourly). This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.
Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education.

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.

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