Operations Specialist

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

You’ll design and oversee all operational elements for the Content Marketing team to support the delivery of content at scale. 

This is a global team that works with stakeholders across the business. Ensuring a high degree of organisation is vital to the success of the team. With a spirit of continuous improvement and a love of processes and systems, you’ll design, implement and manage effective processes. 

You will thrive in a fast-paced environment, and will be energised by a dynamic role, who's comfortable with ambiguity and working on multiple initiatives concurrently.

What you’ll do

• Support the content leadership team in coordinating key initiatives and project management support
• Identify and implement the change on areas for business, process and technology improvement to maximise the impact our team has on the business and our customers
• Create and maintain reports that track and show progress against the our strategy and roadmap
• Take the lead to investigate and solve technology improvements/issues/risks with the right stakeholders 
• Be the conduit and relationship manager with key internal stakeholders to establish and lead an approach to how we plan and deliver content
• Be responsible for managing the user access of our systems and technology across the team and ensure that we have the right processes and governance in place, to ensure our regional coordinators use it correctly
• Complete checks and balances that the right processes are being followed and that the end result for our customers is beautiful and engaging
• Ensure that we have global coverage monitoring stakeholder questions regarding content and our systems via slack and email and manage and respond

Success looks like

• Timely support is provided to the Content team and stakeholders that is clear, insightful, and accurate
• We have checks and balances in place to ensure we deliver high quality content 
• There is fast turnaround timeframe for any related tickets where your system expertise is needed
• The quality, timelines and accuracy of documentation is excellent 
• We’re able to track, share and celebrate the successes we achieve through reporting of our strategic initiatives
• You’re a fantastic team player who’s regarded as a ‘subject matter expert’ in the systems you operate/know about and seen as enabler to the teams success

What you’ll bring with you

• Running a process from start to finish
• Managing key processes with the use of relevant technology
• Supporting multiple projects with multiple stakeholders and team members
• Managing communications and change across cross-functional teams
• Experience with Asana, Zendesk, Gmail, Google Docs, Google Slides, and Google Hangouts 
• Salesforce experience preferred 
• Reporting and data management
• Effectively working across functions and in geographically distributed teams

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, private medical insurance, gym passes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.