Operations Specialist

Posted 2 Days Ago
Be an Early Applicant
Suwanee, GA, USA
In-Office
Junior
Automotive • Manufacturing
The Role
Oversee collision center operations, including risk management, teammate recruitment and development, customer metrics, production, administration, and financial performance. Ensure vehicle repairs meet safety, profitability, company procedures, insurer requirements, and industry standards. The role requires collision management experience, CCC1 expertise, collision estimatics knowledge, customer service skills, physical activity, and a valid driver’s license.
Summary Generated by Built In

Service Center

Johns Creek

JOB SUMMARY


Caliber Collision has an immediate job opening for a Collision Operations Specialist to perform all-purpose duties, which may include, but not limited to the overall operation of their center, including Risk Management, Teammate development, Client Metrics, production, and administration. This individual will also Recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month’s financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.


BENEFITS OF JOINING THE CALIBER FAMILY

  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay – Paid weekly and eligible for overtime
  • State of the Art Equipment – 3M Collision Repair Products
  • Paid Vacation & Holidays – Can begin accruing day 1
  • Career growth opportunities – we promote from within!
  • Paid Skilled Trainings and Certifications – I-CAR and ASE

REQUIREMENTS:

  • 2+ years of Collision Management Experience
  • Must have a valid driver’s license and be eligible for coverage under our company insurance policy

ABILITES/SKILLS/KNOWLEDGE

  • Advanced understanding of Collision Estimatics
  • Must have prior experience with CCC1
  • Advance understanding and knowledge of the repair process/procedures
  • Be able to understand instructions – written and verbal
  • Can prioritize competing tasks and adapt easily to a fast-paced environment
  • Ability to provide personable, friendly customer service to internal and external customers
  • Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. 

Must be eligible to work in the U.S. with no restrictions. 

Skills Required

  • 2+ years of collision management experience
  • Valid driver's license
  • Eligibility for coverage under the company insurance policy
  • Advanced understanding of collision estimatics
  • Prior experience with CCC1
  • Advanced understanding of vehicle repair processes and procedures
  • Ability to understand written and verbal instructions
  • Ability to prioritize competing tasks and adapt to a fast-paced environment
  • Ability to provide personable, friendly customer service
  • Ability to perform physical activities including reaching, kneeling, bending, squatting, and lifting over 50 pounds
  • Eligible to work in the United States without restrictions

Caliber Collision Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Caliber Collision and has not been reviewed or approved by Caliber Collision.

  • Healthcare Strength — Health coverage is often cited positively, with first-day eligibility noted. Feedback suggests medical benefits stand out relative to other aspects of the package.
  • Leave & Time Off Breadth — Paid time off is part of the core offering and is sometimes praised for starting immediately. Feedback suggests specific accrual and eligibility can vary by position and location.
  • Retirement Support — A 401(k) is included and highlighted alongside insurance and PTO, with some noting day-one access. Feedback suggests retirement benefits are a consistent component of the package.

Caliber Collision Insights

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The Company
HQ: Lewisville, TX
7,217 Employees
Year Founded: 1997

What We Do

As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace

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