The function is accountable in the following areas:
- A good command of interpreting written English language.
- Ability to work well on own initiative and able to remain focused.
- Good organizational and time management skills with ability to meet deadlines.
- A keen eye for detail and accuracy, with a demonstrable ability to summarize information quickly and accurately.
- Confidence in asking questions and seeking validation.
- Ability to provide customer support through email, chat or phone calls
- Ability to support any volume-based customer facing or back-office requirement as needed by the business
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Qualifications/Requirements:
- Bachelor's degree in any field or has completed 2 years level in College without back subjects or incomplete units
- Completed at least 2 years level in college (no back subjects/incomplete units) can be considered depending on the years of BPO experience
- Fresh graduates can be accommodated depending on communication skills and behavioral aspect
- At least 1-2 years BPO/shared service or relevant experience
- Basic knowledge of standard computer applications (Word, Excel, Outlook, Internet applications)
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
- Ability to work with deadlines
- Has great attention to detail
- Excellent English oral and written communication skills
- Flexible and can adapt to different business requirements, onsite or hybrid work arrangement and rotating work schedule
- Amenable to work in ILO site
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Skills Required
- Bachelor's degree in any field, or completion of at least two years of college without back subjects or incomplete units
- At least 1-2 years of BPO, shared services, or relevant experience
- Basic knowledge of Microsoft Word, Excel, Outlook, and internet applications
- Ability to quickly learn and apply enterprise AI tools and technologies
- Excellent English oral and written communication skills
- Ability to meet deadlines and demonstrate strong attention to detail
- Flexibility to work onsite or hybrid and on rotating schedules
- Amenable to work in the ILO site
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
