Pay Range: $19.89 - 31.97
The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.
The Account Reconciliation Operations Specialist is responsible for performing internal and external account reconciliations while meeting targeted service level agreements. This role requires the ability to deliver high-quality production results, manage team workflow and resource alignment, and consistently meet deadlines. The ideal candidate has a strong working knowledge of deposit account transactions, aged item tracking, positive pay capabilities, and checking and general ledger reconciliation standards, paired with excellent communication skills for working with internal and external customers.
Core duties include performing account reconciliations, distributing supporting documentation, initiating return items on appropriate transactions, balancing accounts and general ledgers, and making accurate adjusting transactions as needed.
Major Responsibilities
- Monthly & Quarterly Reconciliation: Manage the monthly account reconciliation workload; perform quarterly internal account reconciliations and oversee annual escheatment processing for internal accounts. Execute quality control reviews to ensure accurate documentation and adherence to policies and procedures. Communicate with business lines and account officers on customer support and issue tracking.
- Training & System Proficiency: Train alongside team members on daily, weekly, and monthly functions, including Positive Pay Exception, Corporate, Municipal, and Internal Account Reconciliations; the ACH segment of Federal Reserve Account Reconciliation; and stop payment requests, reissues, and voids for Money Orders and Treasurer Checks. Stay current on process changes and rollouts. Maintain proficiency in business line systems, applications, regulations, and industry standards. Ensure full compliance with the Bank's Information Security Policies regarding customer and bank information.
- Positive Pay & Compliance : Conduct positive pay and final account analysis routines for all subscribed customers. Ensure documentation and standard operating procedures reflect the most current policy updates and regulations.
- Core System Expertise : Maintain technical knowledge of the Bank's core deposit system functions and related account reconciliation modules. Stay informed on core system releases and their impact on reconciliation functions. Ensure core processing routines are accurate and complete, escalating issues to management as needed.
- Special Projects & Cross-Training : Perform related and unrelated duties as assigned. Support special projects such as mergers, FDIC audits, internal and external audits, BCM maintenance and testing, and process improvement initiatives. Assist management with the Annual User Review and participate in Operations cross-training.
Problem Solving & Decision Making
This role requires critical thinking, independent workload management, and strong professional written and verbal communication. Success depends on balancing multiple assignments and priorities, collaborating with team members to solve daily challenges, and prioritizing essential tasks with strong organizational skills.
Requirements
Education and Experience
- Bachelor's degree or related knowledge/skills gained through experience required
- 3-6 years of bank operations experience required
- Demonstrated experience independently managing an efficient workflow
Skills and Knowledge
- Knowledge of deposit banking compliance issues and regulations
- Effective communication, organizational, writing, and interpersonal skills
- Proficiency in FIS, Account Reconciliation software, and Microsoft Office Suite
- Strong attention to deadlines
Skills Required
- Bachelor's degree or related knowledge and skills gained through experience
- 3-6 years of bank operations experience
- Experience independently managing an efficient workflow
- Knowledge of deposit banking compliance issues and regulations
- Effective communication, organizational, writing, and interpersonal skills
- Proficiency in FIS, account reconciliation software, and Microsoft Office Suite
- Strong attention to deadlines
Eastern Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Eastern Bank and has not been reviewed or approved by Eastern Bank.
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Retirement Support — A defined‑benefit pension layered with a 401(k) and ESOP/cash‑balance elements creates uncommon depth for long‑term wealth building. This retirement stack differentiates the total package versus many regional banks.
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Equity Value & Accessibility — An employee stock ownership plan adds equity participation alongside core pay and benefits. IPO‑related share allocation underscores the program’s role in total rewards.
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Inclusive Benefits Coverage — Long‑standing LGBTQ+ support and sustained recognition for equality practices indicate benefits parity such as equal partner coverage. Employee networks and an inclusion focus are positioned as integral to the overall benefits experience.
Eastern Bank Insights
What We Do
Founded in 1818, Boston-based Eastern Bank is Greater Boston’s leading local bank and the largest bank-owned independent investment advisor in Massachusetts with approximately 110 locations serving communities in eastern Massachusetts, southern and coastal New Hampshire, Rhode Island and Connecticut. Eastern provides a full range of banking and wealth management solutions for consumers and businesses of all sizes including through its Cambridge Trust Wealth Management and Private Banking divisions, and takes pride in its outspoken advocacy and community support that includes more than $240 million in charitable giving since 1994. An inclusive company, Eastern is comprised of deeply committed professionals who value relationships with their customers, colleagues and communities. Member FDIC, Equal Housing Lender Investments are not FDIC Insured • May Lose Value • Not Bank Guaranteed • Not a Deposit • Not Insured By Any Government Agency
