We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let's start with the role
The Software Engineer will be responsible for supporting process automation across the Operations department, focused on Customer Support and related areas in Brazil. This role will execute, maintain, and enhance automations based on predefined requirements, while integrating operational tools with internal systems when necessary. In addition, this role will support BPO access management within Zendesk. The position reports to the Program Manager and works closely with Product Owners and cross-functional teams in Brazil and Europe.
As a Software Engineer, you will:
- Prioritize backlog items with the Product Owner (PO) and Program Manager;
- Develop or update automation scripts;
- Troubleshoot and resolve automation-related incidents;
- Align with Operations stakeholders to gather and clarify requirements;
- Document changes and ensure compliance with governance standards;
- Manage Zendesk access for BPO agents.
What you will bring:
- Fluency in English;
- Bachelor's in Engineering, Computer Science, Information Systems or similar;
- Strong Javascript hands-on experience;
- Knowledge of APIs and webhooks;
- Experience with Zendesk or similar ticketing systems;
- Ability to interpret technical requirements;
- Experience with Power Platform or RPA tools (e.g., UiPath, Power Apps);
- Exposure to Customer Support operations;
- Knowledge of automation governance;
- Experience in matrix organizations.
Kaizen Gaming Perks
- 🕑 Hybrid way of working
- 🏃 A buddy will support you with your onboarding
- 💸 Competitive pay and bonus scheme
- 👩⚕️ Private health insurance for you and your family
- 💰 Monthly meal allowance
- 🚗 Commuting allowance
- 🤸 Multi-sport card
- ⭐Developmental 360° feedback framework
- 📚 Unlimited access to Udemy & continuous training
- 👨👩👧👦 Family Support
- #LI-Hybrid
- #LI-CR1
Recruitment Privacy Notice
Regarding the data you share with us, you may find and read our recruitment privacy notice here.
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
Top Skills
What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
