Operations Specialist– Omnichannel

Operations Specialist– Omnichannel 

Full time, Dubai Based  

Founded in Hong Kong in 2016 by the couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is Asia’s first members-only flash sales concept. 
 
OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members. 
 
Since launching in Hong Kong in 2016, OnTheList has hosted over 6,350 flash sales and has built a community of over 1.53 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, Dubai, and Saudi Arabia with plans to expand to more strategic markets. 
 
Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 9.85 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales. 
 
Join our mission and gain access to the best deals from the biggest brands in town. Sign up to become a member now and never miss another flash sale! 
 
At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences. Sustainability is rooted in our commitment to creating a positive impact on the world around us, while Excellence is driven by Cooperation and teamwork. 

OnTheList started very successfully in Dubai in 2024, Now, it's time to launch in Saudi!  

Omnichannel Operations Specialist– 

You will primarily support the execution of the flash sales events, including vendor management, sales reporting and stock movement coordination from/to our warehouses. You will also participate in offline events for floor space optimization and event operations support. 

The Operations Specialist will support the full execution of flash sales events, with responsibilities split between on-site coordination and backend system support. Key duties include managing real-time sales performance, adjusting floor operations as needed, and coordinating stock movements to and from warehouses across the UAE and other regions, including customs handling.

The role requires close collaboration with vendors and logistics partners to ensure smooth operational flow for both online and offline events. Strong organizational skills, system literacy, and the ability to work effectively in fast-paced environments are essential for success in this role. This role reports to E-Com Manager. 

WHAT WE WILL TRUST YOU WITH... 

Operational Readiness & Sale/Event Preparation 

• Independently plan and execute operational workflows for assigned flash sales events, including warehouse coordination, floor setup, event operation (offline and online) 

• Coordinate logistics for offline events and multi-brand activations, managing queue flow and on-site operational issues.  

• Identify and resolve operational risks before and during sales/events to ensure smooth, incident-free execution.  

• Monitor and report on operational performance metrics to identify areas for improvement 

Fulfilment Accuracy & Order Quality 

• Oversee accurate picking, packing, and dispatch of orders, minimizing errors and damage incidents.  

• Manage data uploads/downloads, file formatting, and system updates to ensure accuracy across platforms, including handling operational files, packing lists, and essential product documentation   

• Maintain system vs. physical inventory accuracy, conducting regular reconciliation and stock counts.  

• Monitor and report on fulfilment error rates and post-event inventory loss, driving continuous improvement. 

Warehouse SLA & Timeliness 

• Ensure warehouse processing and dispatch consistently meet agreed SLA timelines and cut-off schedules.  

• Track shipment-to-dispatch turnaround and proactively flag and resolve delays or missed cut-offs.  

• Escalate timeline risks early to minimize impact on customer experience and brand commitments. 
• Coordinate inbound and outbound stock transfers across UAE and regional warehouses, working closely with customs and third-party logistics to ensure timely, accurate, and compliant movements.
• Work from the warehouse location 1 day per week. 

Cost Control & Procurement Discipline 

•  Manage operational and procurement budgets, ensuring spend stays within approved variance thresholds.  

• Negotiate with vendors and suppliers to identify cost-saving opportunities without compromising service quality.  

• Plan procurement timelines proactively to minimize reliance on costly emergency purchases.  

WHAT IT TAKES 

•  3-5 years of experience in Retail Operations ,Ecommerce Operations , warehouse/fulfilment, supply chainrole. 

• Arabic Speaker Preferred 
• Proven experience in operations, logistics, or event execution—preferably in fashion, retail, or e-commerce sectors 

• Strong system literacy (e.g. Shopify, logistics system) and ability to troubleshoot both software and basic hardware issues 

• Strong attention to detail and numbers.  

• Experience in a startup environment is preferred. 

• Strong communication skills and inter-personal skills; 

• Ability to work and operate independently and collaboratively in a fast-paced environment and solve problems in real time 

• Flexible and hands-on, with willingness to support on-site event and warehouse operations as needed. 

• Proficient in MS Excel 

• Professional communication skills in English (verbal and written), with confidence to liaise directly with external partners.