Operations Specialist (Multinational Network Coordination)

Company:

Description:

We are seeking a talented individual to join our Multinational team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Insurance Operations Specialist (Support Hong Kong market)

We will count on you to:

• Serve as the primary liaison between Malaysian local offices, regional teams, and the global multinational network supporting clients and teams across Asia.
• Manage and maintain multinational insurance program data on Marsh Global Connect (MGC), ensuring accuracy, completeness, and compliance with global standards.
  Support the preparation and delivery of program summaries, network instructions, and premium allocations within established deadlines.
  Assist in coordinating new business, renewals, and at-risk client management activities across Asia.
  Monitor and track program performance metrics and escalate issues as necessary.
• Provide high-quality, consistent service to multinational clients across Asia, aligned with Marshs Client First Principles.
• Support local policy issuance, premium invoicing, and compliance with regulatory and tax requirements in various Asian markets, with a focus on Malaysia.
• Respond promptly to client and Producing Office requests, including participation in local and regional meetings and preparation of documentation.
• Collaborate with local brokers and insurers to ensure adherence to network instructions and program requirements.
• Ensure compliance with local insurance regulations and Marshs service standards across Asian markets.
  Liaise with Insurance Regulatory and Tax Practice teams for guidance on compulsory insurance, admissibility of coverage, and tax implications.
• Uphold professionalism, respect, and clear communication in all internal and external interactions.
• Participate actively in internal multinational content sharing platforms and peer support groups.
• Adhere to Marshs service standards, including communication timelines and documentation accuracy.
• Support fair and transparent network compensation processes in line with company policies.

Qualifications & Skills:

• Bachelors degree in business, Insurance, Risk Management, or a related field preferred.
• Minimum of 3-5 years experience in multinational insurance program coordination or management, preferably within a global network environment.
• Proficient communication skills in English and Mandarin or Cantonese are essential to support the Hong Kong market
• Proficiency in digital platforms for program management; experience with Marsh Global Connect (MGC) is highly desirable.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.