JOB REQUISITION
Operations Specialist, Managed Services
LOCATION
ADDITIONAL LOCATIONS
JOB DESCRIPTION
Job Highlights
MNC, US Listed Company, Fortune 100 Best Companies to Work For
2-3 years CS, Sales Support, Admin Working Experience
5 days work, 20 AL, Friday Early Release
The Company
Protiviti is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Through our network of more than 70 offices in over 20 countries, Protiviti and its independently owned Member Firms provide clients with consulting solutions in finance, technology, operations, data, analytics, business performance improvement, risk and internal audit.
The Role
Partners with sales team to support the objectives of the team and business.
Delivers an excellent customer experience to both internal stakeholders and external customers.
Acts as a point of contact for all contractor queries and proactively seeks solutions, escalating where appropriate.
Candidate Management
CV Formatting, job postings, booking candidate interviews and arrangement of company in
Manage onboarding and offboarding processes for Contractors, including (but not limited to) contract generation, background checks, employment visas applications/ renewals is accurately completed and filed accordingly
Handle incoming calls
Client Management
Support in Vendor Registration/RFPs
Client Invoicing & Reporting
Communicate with clients with relations to reporting/billing/quotation/invoicing inquires
Your Profile
2-3 years of CS / Sales Support / Administration
Excellent command of spoken and written English and Cantonese
Proficiency in MS Office including Excel, Word and PowerPoint
Detail-minded, well-organised with problem solving ability & numerical sense and high accuracy
Previous experience with Salesforce would be beneficial
Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.
Skills Required
- 2-3 years of customer service, sales support, or administration experience
- Excellent spoken and written English and Cantonese
- Proficiency in MS Office including Excel, Word and PowerPoint
- Detail-oriented, well-organised, strong problem solving ability, numerical sense and high accuracy
- Experience with Salesforce
Protiviti Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protiviti and has not been reviewed or approved by Protiviti.
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Leave & Time Off Breadth — Time-away options are extensive, starting with 20 days of paid Choice Time Off that can grow to 30 days, plus 10 paid holidays and a floating holiday. Additional leave elements include bereavement, jury duty, military leave, hybrid flexibility, and an approval-based sabbatical with a stipend.
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Parental & Family Support — Parental leave offers up to 10 weeks fully paid and gender-neutral with an optional phased return-to-work period. Broader family supports include adoption and surrogacy assistance, lactation support, Bright Horizons backup care, discounted nanny placement, and college-coaching/tutoring resources.
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Healthcare Strength — Medical coverage provides multiple PPO/HMO choices with most premiums covered by the employer, alongside dental and vision options and an EAP with generous session limits. Company-paid AD&D and robust short- and long-term disability add meaningful protection.
Protiviti Insights
What We Do
Protiviti (www.protiviti.com) is a global consulting firm that delivers deep expertise, objective insights, a tailored approach and unparalleled collaboration to help leaders confidently face the future. Protiviti and its independent and locally owned member firms provide clients with consulting and managed solutions in finance, technology, operations, data, digital, legal, HR, risk and internal audit through a network of more than 90 offices in over 25 countries. Named to the Fortune 100 Best Companies to Work For® list for the 10th consecutive year, Protiviti has served more than 80 percent of Fortune 100 and nearly 80 percent of Fortune 500 companies. The firm also works with government agencies and smaller, growing companies, including those looking to go public. Protiviti is a wholly owned subsidiary of Robert Half Inc. (NYSE: RHI).
