Operations Specialist (Hybrid - Dallas TX)

About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. 

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you. 

Position Overview:

The Operations team at Care.com HomePay provides ongoing client support and account management, ensuring high-quality service and operational efficiency. This role focuses on continuously improving processes to exceed client expectations while working closely with Sales and Consulting teams to meet service deliverables.

This hands-on position requires excellent communication skills, professionalism, and a strong work ethic. The ideal candidate is detail-oriented, highly organized, and comfortable in a fast-paced, deadline-driven environment.

Note: This position is Hybrid in Uptown Dallas (Monday, Wednesday, Thursday in office, Tuesday, Fridays work from home)

What You’ll Do:

• Prioritize daily workload effectively.
• Apply for and maintain client tax accounts at federal, state, and local levels.
• Process client mail related to tax accounts daily.
• Maintain relationships with state and local government agencies to enhance client service.
• Manage quarterly and annual projects, including missing tax identification numbers, tax account closures, and state tax rate updates.
• Handle special projects as needed.

Who You Are:

• Bachelor’s degree in Business or Economics preferred, not required. 
• 1-3 years of customer service experience.
• Ability to manage multiple time-sensitive projects under competing deadlines.
• Demonstrated success in meeting or exceeding case closure quotas.
• Team player with a passion for delivering exceptional customer service.
• Reliable attendance and punctuality.
  

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to [email protected].

Company Overview:

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home.  Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).

Salary Range:  $24.00-$26.00/hr. 

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).