Operations Specialist – CTO Office

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Join Finastra’s Central Technology Office as an Operations Specialist, supporting strategic technology initiatives that shape the future of our global organisation. This role is ideal for someone early in their career who is proactive, curious, and eager to grow across communications, project support, technology training, compliance, and executive reporting. 

You’ll work closely with stakeholders and subject matter experts, gaining exposure to high impact programs and building valuable skills in a collaborative, supportive environment. 

What You’ll Do 

Program & Project Support 

• Support the execution of strategic roadmaps across the Central Technology Office. 

• Work with internal customers and SMEs to help keep project and program milestones on track. 

Communications, Training & Awareness 

• Assist in developing and delivering technology training and awareness materials. 

• Support internal communications that engage and inform employees. 

Reporting & Executive Support 

• Prepare executive summaries, dashboards, presentations, and other committee materials. 

• Organise project documentation, remediation plans, and compliance evidence. 

Risk, Compliance & Governance 

• Help monitor regulatory expectations to ensure training and awareness programs remain compliant. 

• Apply Finastra policies and standards across communication and training activities. 

Continuous Improvement 

• Contribute to tools and methods that measure program effectiveness. 

• Identify and support opportunities for process enhancement. 

What You’ll Bring 

• Interest in areas such as Project Management, Communications, Organisational Development, Change Management, Marketing, Risk, Information Security, or Compliance. 

• A degree in Business Administration, Communications, Liberal Arts, or similar—or equivalent experience. 

• Strong written and verbal communication skills, with confidence engaging in a range of audiences. 

• A collaborative, professional approach with the ability to work independently when needed. 

• Good analytical and problem-solving skills. 

• Strong organisation, attention to detail, and a proactive mindset. 

• Proficiency with Microsoft Office Suite, PowerBI and virtual collaboration tools such as MS Teams. 

Why Join Us 

• Gain visibility across the CTO Office and work on strategic global technology initiatives. 

• Develop skills in communications, reporting, compliance, project support, and training. 

• Benefit from a supportive environment focused on learning and growth. 

• Enjoy opportunities to contribute, take ownership, and progress your career. 

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       Sustainability: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!