Company Description
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
#LI-LI1
Job Description
Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Specialist.
In the Operations Team, we focus on our courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes. As an Operations Specialist in the Courier Supply Team, you will be a part of ensuring that our courier partners get the right help and support throughout their Wolt journey. Working in a fast and dynamic environment, it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing our great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.
What you’ll be doing
- Taking full ownership of Courier Acquisition across 8 countries — Austria, Czechia, Poland, Hungary, Croatia, Slovakia, Slovenia, and Serbia.
- Defining operational forecasts, supply plans, and application targets for the region.
- Weekly and daily monitoring of KPIs and plan performance, and executing necessary corrective actions, e.g. launching referral campaigns, activating applicants to convert faster, engaging existing courier pool to deliver more.
- Conducting tests and implementing new improvement concepts in e.g. planning, courier acquisition, onboarding performance, courier activation.
Qualifications
- Excellent communication skills, both spoken and written.
- A data-driven mindset that helps you make informed decisions.
- Familiarity with Looker or similar data visualization tools.
- A proactive, "can-do" attitude that drives you to get things done.
- Comfort in a fast-paced, high-impact environment where agility is key.
- Quick to learn, with a knack for balancing attention to detail and understanding the bigger picture.
- Highly organized and thorough - you complete tasks with precision and always keep an eye on the details.
- Fluency in English is essential!
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea - Talent Acquisition Partner
[email protected]
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
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