We are seeking a talented individual to join our Contact Centre team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.
Operations Specialist, Contact Centre (Cantonese speaker)
We will count on you to:
Provide quality customer service to clients over phone call or email
Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters
Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned
Provide testing assistance and support of new systems and tools.
Support ad-hoc tasks as assigned
Team Player to ensure contact center KPIs are met
What you need to have:
A Bachelor’s Degree in any field
Minimum 3 years experience in Contact Centre/Call Centre Environment
Proficient in MS Office (Pivot Table, Excel Formulas and Words)
Ability to understand, speak, read and write English is required
Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
What makes you stand out:
Experience supporting shared service operation
Ability to understand, read and write Traditional/Simplified Chinese
Ability to systematically manage and retrieve data
Strong analytical skills and detail-oriented to comprehend and summarize appropriate information
Excellent coordination and listening skill and be able to ask probing questions to understand concerns
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Skills Required
- Bachelor's Degree in any field
- Minimum 3 years experience in Contact Centre/Call Centre Environment
- Proficient in MS Office (Pivot Table, Excel Formulas and Words)
- Ability to understand, speak, read and write English
- Professional and friendly attitude for rapport with customers
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
