Operations Specialist, Bankruptcy

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Under direct supervision, performs accurate and timely processing of all bankruptcy functions and correspondence in accordance with federal and organizational procedures for Department of Education held loans. The specialist must be organized and detail oriented to handle bankruptcy accounts. Through analysis review and referral, accounts will be monitored to ensure maximum recovery within the parameters of the bankruptcy case.

Essential Duties and Responsibilities

• Reviews incoming bankruptcy documents, debtor schedules, plans and misc. court documents via an electronic image, makes determination using established department procedures on next step actions and impact on affected accounts, ensuring adverse language is identified and timely routed for action.
• Protects accounts and ensures that all collection activities are suspended during an active bankruptcy proceeding.
• Prepares relevant legal documents for execution, including electronic and manual filings of Proofs of Claims with bankruptcy courts by scheduled deadlines.
• Researches bankruptcy accounts using PACER (bankruptcy database) and trustee sites.
• Researches accounts to determine loan status, claim paid type and dischargeability.
• Identifies, researches and initiates refund requests on accounts that are eligible for refund and/or discharge.
• Maintains up to date knowledge of IRS Offset policies and refund protocol.
• Maintains an understanding of payment applications, including the ability to read and understand prior guarantor payment histories.
• Responds to incoming telephone calls regarding ED accounts) from debtors, trustees, courts and attorneys, providing detailed loan information and answering questions concerning student loan regulation/Common Manual policy and bankruptcy code in a professional courteous manner.
• Maintains clear, concise and accurate documentation of all action taken on borrowers’ accounts, including calls received.
• Researches, analyzes and reconciles loan balance discrepancies and disputes.
• Maintains working knowledge of bankruptcy laws, privacy acts and federal regulations that govern the student loan program.
• Maintains up to date knowledge of the differences between ED and ECMC policies and procedures concerning bankruptcy and student loan accounts.
• Performs other duties and responsibilities as assigned.

Required Qualifications

• High School diploma or GED
• 2+ years of relevant work experience
• Basic proficiency in Microsoft Office suite
• 5c security clearance or ability to receive clearance

The hourly pay range for this position is $23.00-$26.00. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.
This position is classified as hybrid and requires attendance on designated in-office days.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ECMC Group also provides a comprehensive benefits package:  

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.