Operations Specialist - Bankruptcy

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary

Under direct supervision, performs accurate and timely processing of all bankruptcy functions and correspondence in accordance with federal and organizational procedures for both ECMC and Department of Education held loans. The Bankruptcy Specialist must be organized and detailed oriented to handle bankruptcy accounts. Through analysis review, and referral, accounts will be monitored to ensure maximum recovery within the parameters of the bankruptcy case.

Essential Duties and Responsibilities

• Reviews incoming bankruptcy documents, debtor schedules, plans, misc. court documents via an electronic image, makes determination using established department procedures on next step actions and impact on affected accounts, ensuring adverse language is identified and timely routed for action
• Protects accounts and ensures that all collection activities are suspended during an active bankruptcy proceeding
• Prepares relevant legal documents for execution, including Proofs of Claims and Notices of Assignments with bankruptcy courts by scheduled deadlines, both electronic and manual filings
• Researches bankruptcy accounts using PACER (bankruptcy database) and trustee sites
• Researches accounts to determine loan status, claim paid type and dischargeability
• Identifies, researches and initiates refund requests on accounts that are eligible for refund and/or discharge
• Maintains up to date knowledge of IRS Offset policies and refund protocol
• Maintains an understanding of payment applications, including the ability to read and understand prior guarantor payment histories
• Responds to incoming telephone calls (regarding both ED and ECMC accounts) from debtors, trustees, courts, and attorneys providing detailed loan information and answering questions concerning student loan regulation/Common Manual policy, and bankruptcy code in a professional courteous manner
• Maintains clear, concise, and accurate documentation of all action taken on borrowers’ accounts, including calls received
• Researches, analyzes, and reconciles loan balance discrepancies and disputes
• Maintains a thorough working knowledge of bankruptcy laws, privacy acts, and federal regulations that govern the student loan program
• Maintains up to date knowledge of the differences between ED and ECMC policies and procedures concerning bankruptcy and student loan accounts
• Performs other duties as assigned, including cross-training when necessary

Required Qualifications

• High School diploma or GED
• 2+ years customer service and/or customer inquiry assistance in an office/business environment experience
• Basic proficiency in Microsoft Office suite or Mac Office

Preferred Qualifications

• Post-secondary degree preferred
• 1+ years of experience in the banking, finance, insurance, mortgage, or student loan industry preferred

Hourly range for this position is $18.50 - 24.00 per hour. Actual hourly pay may vary based upon, but not limited to, relevant experience, time in role, peer and market data, prior performance, business sector and geographic location.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ECMC Group also provides a comprehensive benefits package:  

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.