Description
Job Title: Operations Services Specialist - Chatsworth
Overview:
The Operations Services team is looking for an Operations Services Specialist to assist in the operation of the credit union branches, operations services, virtual services, and member service areas. This role requires the ability to provide feedback to management to assist with process improvements and efficiencies within the department. In addition, this Specialist must effectively estimate and manage time spent on a variety of tasks. Importantly, they will provide effective estimation and management of time spent on a variety of tasks. Requires communication with ease across all levels of management, peer teams and departments. Ensures and maintains regulatory compliance and adheres to all Credit Union policies and procedures.
What You Will Do:
- Responsible for processing requests from internal departments, (check copies, statement copies, account type changes, fee reversals, etc.).
- Assist in reviewing Mobile/ATM deposits and necessary adjustments, including returns, holds, other adjustments and escalations to FIU department for further review.
- Complete daily remittance processing, manual posting (items unable to be processed through remittance due to missed information, research, or special instructions).
- Responsible for scanning and indexing all member documents as requested.
- Responsible for processing incoming mail requests (account closures, deposits, and loan payments).
- Process loan payoffs and send appropriate documents to lending department.
- Process ACH originations requests.
- Assist with account charge-offs, including handling incoming and outgoing calls, sending out notices, and providing recommendations.
- Process levies, garnishments, and money judgments.
- Establishes and maintains effective communication and coordination with Credit Union staff. Maintains a high degree of integrity and respect for confidentiality and privacy of information.
Requirements
What We Are Looking For:
- High school graduate or equivalent.
- Two years of credit union experience preferred with one year minimum of similar experience.
- Solid math and bookkeeping abilities.
- Microsoft Office suite skills including Word and Excel.
- Solid communication and public relations skills.
Pay Grade Info:
The base pay range for this position is: $23-29/hourly.
Perks Important to You:
Our Team Members enjoy the following rewards and benefits:
· Competitive pay
· Subsidized health care including medical, dental and vision
· FSA and HSA
· Company-Paid Life and A&D insurance
· Discounts on loans (must be a member)
· Paid Vacation, Holiday, and Sick time
· 401k Retirement Saving Plan with a 6% safe harbor employer match
· Educational Assistance Program and more!
Equal Opportunity Employer – Veterans / Disabled
Drug-free Workplace
Skills Required
- High school diploma or equivalent
- Two years of credit union experience preferred
- At least one year of similar experience
- Solid math and bookkeeping abilities
- Microsoft Office skills, including Word and Excel
- Solid communication and public relations skills
What We Do
Premier America Credit Union is a full-service, member-owned financial institution and one of the nation's largest credit unions, serving over 115,000 members with assets exceeding $3 billion. Operating branches in California and Texas, it provides a comprehensive suite of personal and business banking solutions, including checking and savings accounts, certificates, auto loans, mortgages, and personal loans.
