Operations Senior Manager (PubSec)

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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Position Description

The Senior Manager of Business Operations will support the Senior Vice President (SVP) and leadership team, focusing on ensuring operational rigor in running the business and supporting growth and transformation initiatives. This role will manage key aspects of the rhythm of the business, assist with executive communications, and help communicate and execute critical global initiatives within the SVP’s team.

This role will work closely with internal partners—including the Sales OU’s and the COO org—acting as a key liaison to ensuring alignment between central strategy and field execution.

Responsibilities

Strategic Planning & Executive Support

• Executive Rhythm of the Business: Manage the logistics and content development for the All Hands Call (ATC) and Staff Meetings for the SVP and VP+ leaders. This includes setting agendas, curating guest speakers, and developing high-impact content and decks.

• V2MOM Leadership: Support the end-to-end V2MOM process for the SVP leader, helping to ensure alignment with corporate priorities and effective cascading of goals across the organization.

• Executive Preparation: Assist in preparing the SVP for key internal and external executive meetings, ensuring they are equipped with the necessary insights, data, and talking points.

Program Leadership & Execution

• Global Initiative Rollout: Drive internal communications for key global initiatives within the organization. This role will drive communications around critical programs to improve customer health, reduce attrition, and ensure that we align to high standards of operational excellence.

• Cross-Functional Alignment: Collaborate weekly with key central teams—including COO teams that support CSM and CSAL Delivery, Communications, and Programs—to ensure key messages are being accurately communicated and actioned within the field.

Operations & Analytics

• Sales & Business Reviews: Lead the preparation of content and updates for decks used in high-stakes Sales meetings (e.g., Empowered OU Leader level). You will work collaboratively with Business Partners to ensure standard Customer Success metrics are communicated accurately and leveraged for data-driven decision making.

Required Skills/Experience

• Operational Leadership: 5+ years of professional experience, with a strong background in business operations, strategy, or program management in a SaaS environment.

• Professional Communication: Demonstrated ability to build strong working relationships with management and senior leaders (VPs) and provide data-driven input to influence decision-making.

• Communication Mastery: Exceptional written and verbal communication skills. Ability to distill complex operational details into compelling leadership presentations (Google Slides) for executive audiences.

• Operational Rigor: Strong critical thinking and analytical skills. Ability to analyze poorly defined areas, work with leadership to align around recommendations, and drive process improvements.

• Agility: Comfort with ambiguity and a motivated, solution-oriented mindset in a fast-paced environment.

Preferred Requirements

• Deep knowledge of Salesforce organization and products (e.g., Agentforce, Tableau, Data Cloud).

• Ability to quickly ramp on collaboration technologies (Google Workspace, SmartSheet, Quip, Slack).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.