Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Department and Role Overview:
Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. The team supports the business in completing AML/KYC due diligence checks as well as maintaining client records. Multiple openings available.
Primary responsibilities of the Refresh Analyst will include:
- Conducting client due diligence (CDD) and enhanced due diligence (ECDD) in accordance with internal policies, procedures and regulatory guidelines
- Review of refresh requirements for assigned jurisdiction in line with related Client Identification Profile (CIP)/CDD Procedures to ensure adequacy and accuracy before the requirements are sent to the client.
- Liaise with sales/client outreach teams to obtain and validate correct documentation to fulfill refresh requirements
- Perform client refresh through the review of client documentation, vendor databases and data entered into proprietary systems to ensure all refresh requirements are met
- Ensure all jurisdictional regulatory requirements related to KYC are adhered to
- Support business with KYC related queries and requests
- Participate in remediation, internal/external Audits
Preferred Skills:
- Bilingual – Portuguese or Spanish speaking
Required Skills:
- Two or more years of financial services experience
- Excellent verbal and written communications skills
- Experience performing in a process-oriented production environment that changes periodically
- Familiar with MS Office Suite (Excel/Word/Outlook/Access)
- Customer Focus
- Relationship Building
- Time Management
- Problem Solving
- Strategic Thinking
Proven ability to:
- Work in a team environment
- Organize work, prioritize tasks and handle multiple assignments simultaneously
- Successfully meet tight deadlines while ensuring data accuracy and integrity
- Work and execute with minimal supervision or remote management
Preferred Skills:
- Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) experience desired but not required
- College degree (Associates or higher) or comparable work experience
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40Skills Required
- Two or more years of financial services experience
- Excellent verbal and written communication skills
- Experience working in a process-oriented production environment
- Familiarity with Microsoft Office Suite, including Excel, Word, Outlook, and Access
- Customer focus
- Relationship-building skills
- Time-management skills
- Problem-solving skills
- Strategic-thinking skills
- Ability to work in a team environment
- Ability to organize work, prioritize tasks, and manage multiple assignments
- Ability to meet tight deadlines while ensuring data accuracy and integrity
- Ability to work with minimal supervision or remote management
- High school diploma, GED, or equivalent
- AML, KYC, or CDD experience
- Associate degree or higher, or comparable work experience
- Portuguese or Spanish bilingual ability
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Retirement Support — Retirement contributions include a 401(k) match up to 5% of eligible pay plus an additional 2–3% company contribution based on tenure, strengthening long-term savings. This stands out as a core component of the total rewards package.
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Parental & Family Support — Parental leave can extend up to 26 weeks with 16 fully paid weeks for eligible employees, alongside backup care and broad family-planning support. Programs such as adoption, fertility, and surrogacy assistance include up to $20,000 in lifetime reimbursement for eligible expenses.
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Healthcare Strength — Comprehensive medical, dental, vision, telehealth, mental-health resources, wellness programs, and a 24/7 employee assistance program are available. The breadth of coverage and access to counseling and wellness tools are highlighted as notable strengths.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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