Operations Risk & Controls Lead

About the role

The Operations Control Lead is a key assurance role responsible for first-line control activities across North America operations. This role owns the end-to-end delivery of risk and control self-assessments (RCSAs), administers the SOX premium coding testing program, and drives remediation of control gaps through closure. This is a high-visibility role with meaningful cross-functional reach - working regularly with Operations, Finance, Risk, Compliance, and Internal Audit teams – and direct management of a shared service team of Control Testing Specialists.

Key responsibilities:

• Lead business units through RCSA preparation, execution, and documentation – providing constructive challenge to control effectiveness ratings backed by evidence.

• Own the annual premium coding testing program – a key SOX control for underwriting – ensuring all testing is completed withing required deadlines and to required standards.

• Partner with the Financial Controls Unit (FCU) and SOX teams to design and execute testing strategies and sampling methodologies tailored to product line risk profiles, process design, and premium volume.

• Manage and develop a team of Control Testing Specialists, providing guidance, coaching, and performance feedback.

• Perform process walkthroughs, collect policy documentation, triage testing requests, and lead root cause analysis on discrepancies – maintaining all testing documentation to quality standards.

• Communicate testing results and findings clearly to senior management and key stakeholders, surfacing trends, systemic risks, and improvement opportunities.

• Track and manage control remediation activities arising from RCSAs, audit findings, and risk events through closure.

• Identify and pursue opportunities to digitize and automate testing procedures and reporting dashboards, improving quality and efficiency across the program.

• Serve as the primary business liaison for ad-hoc requests from FCU/SOX and external auditor team on underwriting processes and controls.

Qualifications:

• 8+ years of experience in insurance or financial services, with a track record in operational controls, SOX compliance, or internal audit

• Strong knowledge of underwriting processes, policy and binder terms, and premium coding practices

• Proven ability to manage multiple competing priorities with rigor and calm under deadline pressure

• Strong analytical and problem-solving skills, with a habit of evidence-based reasoning

• Clear, confident communication style – comfortable presenting findings to senior leaders across product lines

• Experience navigating organizational change and driving process improvement

• Bachelor’s degree in Business, Finance, or related field

• Proficiency in Microsoft Office Suite; familiarity with SharePoint and GRC tools a plus

For positions based in NJ, the base salary range is $100,000-$115,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits a summary of which can be viewed here: AIG Benefits Overview  

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].