Operations, Risk and Controls Senior Analyst

The Senior Analyst within the Operations Risk & Control team is responsible for providing risk and control guidance, supporting business growth, and strengthening risk management practices across Canada Operations.

This role contributes to the identification, assessment, and documentation of key risks and controls within the Risk and Control Inventory (RCI). The Senior Analyst identifies control gaps, recommends corrective action plans (CAPs), and ensures effective control monitoring and testing.

The role requires close collaboration with various Canada Operations business units, including Group Benefits, Individual Life Insurance, and Contact Centers, to ensure that identified issues are appropriately reviewed, remediated, and sustained.

The ideal candidate brings strong expertise in operational risk management and internal controls, preferably within the asset management industry, along with excellent stakeholder management and analytical capabilities.

Position Responsibilities:

• Support the development and completion of Risk and Control Self-Assessments (RCSAs) across operational business lines

• Identify control gaps and recommend appropriate remediation strategies and new controls

• Perform periodic control testing in accordance with defined testing plans, report findings, and support remediation efforts

• Collaborate with Operational Teams to implement new controls and ensure continuous monitoring and testing

• Independently research and investigate emerging risks, issues, and industry practices to maintain technical expertise

• Collect, review, and manage Operational Reportable Events, ensuring timely logging and development of CAPs within set timelines

• Partner with Operational Leaders to review audit findings, respond to recommendations, and ensure timely closure of audit issues

• Support the implementation of control improvements based on audit outcomes

• Drive process improvements to enhance efficiency and add business value

• Proactively identify issues and recommend practical solutions

• Collaborate with key stakeholders, including Operations, Operational Risk Management, and Internal/External Audit teams

• Support the development of risk metrics, reporting, and insights for management

Required Qualifications:

• Minimum of 3+ years of experience in internal/external audit, risk management, or related business functions

• Bachelor’s degree in business, Finance, or a related field

• CPA designation (or in progress) is an advantage

• Strong understanding of audit methodologies, control frameworks, and operational risk management practices

• Knowledge of the Asset Management industry (e.g., mutual funds, segregated funds) is preferred

• Experience in data analytics is an asset

• Background in a client-facing, matrixed, or project-based environment (e.g., consulting, audit, Big Four, or large organizations) is highly desirable

Preferred Qualifications:

• Strong analytical, problem-solving, and critical thinking skills

• Ability to quickly understand complex business processes and assess associated risks

• Capability to analyze issues, draw sound conclusions, and provide practical, value-added recommendations

• Excellent verbal and written communication skills, with the ability to convey key messages clearly and concisely

• Strong stakeholder management skills, with the ability to build and maintain effective working relationships

• Detail-oriented, with a focus on quality and delivering results

• Effective time management and ability to balance competing priorities and deadlines

• Proactive, resourceful, and able to think creatively to develop solutions