Operations Resource Leader - SJC

As an Operations Resource Leader, you are the force behind directing services at our private aviation terminal, ensuring a seamless and welcoming experience for every guest, crew member, and aircraft in our care. In this fast-paced role, you'll provide proactive task planning and the deployment of team members to ensure a safe, efficient operation.  You will also enable streamlined and effective communication among team members. 

This role requires schedule flexibility, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments, often near active aircraft and ground service equipment.

(Other duties as assigned)

• Coordinate operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring efficient and accurate communication through various methods to accomplish operational tasks.

• Schedule and assign operational tasks to frontline team members based on requests, arrival/departure schedules, or immediate guest needs. Services to be assigned include marshalling, towing, fueling, oil, lavatory, GPU, deicing, valeting, shuttle driving, potable water, and deliveries to aircraft such as dry cleaning, catering, newspaper, ice and coffee. This position will require the performance of these services as well.

• Plan, delegate, and work closely with all team members, guests, vendors, and aircraft crew members to ensure service needs are met and that an exceptional guest experience is provided.

• Maintain accurate records on time worked and services performed, and reconcile data between software and online systems as needed.

• Learn and understand base operations and how all teams contribute to the execution of a task.

• Proactively prepare for arriving/departing aircraft, identify and coordinate open and upcoming job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.

• Demonstrate a proactive mindset and anticipate needs before they are formally requested (Ready, Greet, Connect).

• Communicate with colleagues and guests to resolve problems and delegate requests for services.
• Review performance metrics and routinely improve the process of making optimal and effective task assignments.

• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.

• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, the company or guest assets. 

• Follow emergency response procedures during critical events.

• Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by both Signature Aviation and the airport.

Minimum Education and/or Experience:

• High School Diploma or General Education Degree (GED). 
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.

Preferred Education and/or Experience:

• One year of experience in aviation ramp work, customer service or another related field

Required knowledge and skills:

• Strong multi-tasking agility 

• Ability to adapt quickly to changing flight schedules or operational disruptions

• Ability to stay calm in a fast-paced, high-pressure environment

• Ability to work collaboratively across multi-functional teams

• Ability to foster a cooperative and respectful working environment under pressure

• Confidence to resolve misunderstandings or conflicts professionally and promptly

• Proficient in Microsoft suite applications

• Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing

• Clear and concise communication (verbal and written) with diverse teams, including crew, guests, peers and management.

• Understanding of time conversions (UTC/ local) for flight schedules

• Proficient in using both verbal and digital platforms (radios, face-to-face, Teams, apps) to coordinate services

Pay Ranges vary based on multiple factors, including, without limitation, skill set, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The Pay range for this position is $26.25 to $32.88 / hour. 

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans. 

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

     Our Benefits:

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement 
• Training and Development
• Employee Assistance Program (EAP) & Perks