Operations & Resource Coordinator

This is not a traditional operations role focused purely on internal processes or systems. This role sits at the center of client delivery, ensuring the right people are assigned to the right work at the right time, balancing resource allocation, contractor management, and day-to-day operational coordination.

Salary $60,000 - $75,000

tmp helps B2B marketing leaders create coherence in a chaotic world. We’re looking for obsessively curious people to join us. 

You'll join 300 B2B experts across strategy, data, creative, media, client services, Sales activation, and shared services. Different skills brought together in integrated teams, centred around our clients: the world’s most impactful tech companies. 

So, if you’re interested in what makes the world work, if you find solving complex problems fun, and you love making the answers as simple as possible, then we’d love to hear from you.

What we are looking for

This role exists to ensure the right people are in the right place at the right time so client work can move forward without delays or budget overruns. You’ll manage how talent—both contractors and full-time staff—is allocated across projects, resolving capacity conflicts and keeping resourcing aligned with demand. The role also keeps critical operational processes running smoothly, from contractor onboarding and purchase orders to operations coordination. Ultimately, the outcome is efficient, well-managed resources and streamlined operations across the region and global teams. 

What you will do

This is a hybrid role encompassing regional resource management as well as global operations coordination.   

Regarding regional resource management: this role will help to oversee resourcing across all five client portfolios, balancing contractor and full-time talent to meet project demands and budget goals. The role will support delivery teams in the daily allocation of creative and strategy resources, own contractor onboarding, and will resolve capacity conflicts as they are flagged.   

Regarding global operations coordination: this role will support PO process and alignment across all regions, will assist with the planning and execution of internal and client events, and will play a role in executive assistant activities.   

Resource Allocation   

• Support daily resourcing needs across teams in concert with delivery team members.  
• Balance contractor and full-time resources to support teams in meeting project demands and budget constraints.  
• Optimize resource utilisation by identifying and resolving conflicts, bottlenecks or imbalances in resource allocation.  
• Coordinate with direct counterpart in other region when cross-portfolio resourcing is required.  
• Monitor resourcing patterns and work with Director of Workforce Operations to support cases for hiring or long-term contractor placement as needed.   

Contractor Resourcing & Setup 

• Own all administrative components of onboarding new contractors 
• Review and approve timesheets submitted by employment agency contractors 
• Review and approve submitted invoices 
• Prepare budget reports 

Operations Coordination Support  

• User management in our project management system, Kantata. 
• Kantata client setup and management.  
• Management of user data in Kantata (including updated cost rates, etc. when applicable).  
• Ensuring client portfolio assignments are up to date. 
• Weekly time audit and follow up for completion. 
• Miscellaneous Kantata reporting in support of Workforce Operations. 

Who you are 

• Understands how agency teams actually work and when bringing in contractors makes sense - balancing speed, cost, and quality. 
• Operationally minded and able to turn messy processes or unclear policies into simple, workable systems people will actually follow. 
• Clear, confident communicator who can connect delivery teams, leadership, and external partners without things getting lost in translation. 
• Highly organized and proactive, staying on top of details while anticipating issues before they become problems. 
• Calm and solution-focused under pressure, able to untangle resourcing conflicts or operational snags without creating friction. 
• Comfortable jumping between priorities and functions, thriving in a role where no two days look the same. 

What you will need 

• 1-3 years of experience in workforce operations, vendor management, or resourcing within a professional services, marketing, or agency environment.  
• Experience working with contractor networks.  
• Prior exposure to project management systems such as Kantata, Smartsheet, Intacct, or Workday preferred.  

What we offer in return

• Medical, dental, and vision insurance: Health is a priority worth investing in. We empower every employee to take charge of their health by providing comprehensive medical, dental, and vision insurance so they can perform at their best ability.
• Pre-tax flexible spending account (FSA) – healthcare, dependent care, and transit available: We are committed to saving you money as we provide high-quality healthcare that is as flexible and diverse as our team.
• 4% 401(k) contribution with no vesting period: We are invested in our employees' careers. Each individual has the opportunity to build a future for themselves through a 401(k), and we see that as a success for the company as well.
• Plentiful paid time off: Each employee has the freedom to choose how long they want to be away from work. We recommend at least 20 days of PTO, so employees can fully rest and avoid burnout.
• Sick leave (15 days annually): Illnesses are taken seriously at The Marketing Practice. We provide 15 days of sick leave so employees can take their time to make a full recovery before returning to work.
• Holiday shutdown (December 26th - 29th): As the whole company shuts down for a few days, you can celebrate the holidays with loved ones.
• Parental leave:
• Primary caregiver: 12 weeks full pay and then 12 weeks 50% pay
• Secondary caregiver: 12 weeks full pay
• Access to Unmind: Our well-being platform, including access to therapists and coaches
• Employer-funded life, AD&D & disability insurance: The Marketing Practice offers all employees life and AD&D insurance and makes sure you and your loved ones are protected in times of need.
• Company getaways: Whether it is a local office holiday party or a full-blown international trip, we believe in bonding through quality time spent together as a team.

We are currently eligible to hire within these US states:

CA, CO, IL, WA, and TX. 

Diversity equals increased creativity, which equals better results for all. We’re committed to equality of opportunity and applications from all individuals are encouraged. If you have a disability or additional need that requires accommodation, please don’t hesitate to let us know.

As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.