Operations Representative

C.H. Robinson is seeking an Operations Coordinator to join our European Surface Transportation division, in Pescara.

In this key position you will perform basic operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality and efficiency, you will perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment. 

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers three days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Apply today and join us as we shape a diverse, inclusive, and more sustainable future for the supply chain industry.

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

• With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing 

• Monitor task boards and assigned email accounts to respond to customer and carrier requests 

• Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training 

• Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary 

• Validate and ensure the accuracy of load data in systems according to CHR and customer standards 

• Other duties or responsibilities as assigned according to the team and/or country specific requirements 

QUALIFICATIONS 

Required: 

• High school diploma or GED

• Previous customer service or Sales experience

• At least a B2 level of English communication

• Fluent communication in Romanian/French/German 

Preferred: 

• Bachelor’s degree from an accredited college or university 

• Basic Proficiency in Microsoft Office Suite of programs 

• Previous customer service experience in a call center or similar environment 

• Demonstrated communication, prioritization, and time management skills

• Prior work experience that required attention to detail and accuracy 

• Values a diverse and inclusive work environment

WHAT WE OFFER:

• Real opportunities to grow your talent in a fast-moving, global organization

• A fun, open, and inclusive workplace that encourages innovative thinking

• Possibility to develop your language skills in our multilingual offices

• Opportunities for professional growth with access to training platforms like Percipio and GoFluent

• Modern office location with convenient access

• Fun activities and various events to foster team spirit

• Comprehensive benefits: competitive salary and performance-based bonuses, meal voucher, life insurance, WFH, healthcare plan as well as Employee Assistance Program (EAP) and Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!