The Role
Manage daily transport operations for a key customer: coordinate communication between customers, carriers and internal teams, secure carrier capacity, monitor KPIs, investigate disruptions, support carrier commercial discussions, and drive operational improvements.
Summary Generated by Built In
sennder is Europe's Leading Digital Freight Forwarder. In a traditional industry, we're moving fast and focusing on the digitalization and automation of road logistics. By leveraging our proprietary technology, we're building an ecosystem that is leading the industry into the 21st century.
We are a growing team looking for an Operations Representative to join our Amsterdam office and be part of an international team keen to provide the highest level of service to our largest key customer.
WHAT YOU WILL DO …
As an Operations Representative you will manage the daily transport operations for a key customer account, acting as the link between customers, carriers, and internal teams. You'll coordinate transport execution, resolve operational issues, manage customer expectations, and build strong relationships with carrier partners to secure capacity and ensure high service levels.
This role combines customer focus, operational coordination, and carrier management in a fast-paced logistics environment. In this role you will...
- Act as the daily operational point of contact for the customer, internal teams and carrier partners.
- Coordinate communication between the customer, tracking team and carriers to ensure smooth transport execution.
- Build and maintain strong relationships with carrier partners.
- Align with carriers on available capacity, future planning and operational requirements.
- Coordinate transport allocation, offer loads to carriers and support freight price discussions to secure the best operational solution.
- Monitor transport KPIs such as on-time delivery, transit times and delivery exceptions.
- Investigate the root causes of operational disruptions and implement improvements to enhance delivery performance.
- Support the commercial side of carrier management by helping secure capacity and identifying additional carrier opportunities.
- Analyse customer and carrier performance and identify practical improvements to increase operational efficiency.
- Work closely with internal teams to deliver an excellent customer experience across your portfolio.
WHAT WE ARE LOOKING FOR …
- Strong English communication skills; Dutch is a plus.
- Analytical mindset and interest in performance improvement.
- Ability to solve problems in a fast-paced environment.
- Ownership, initiative, and a solution-oriented approach.
- Strong organizational and multitasking skills.
- Ability to remain calm under pressure and adapt quickly.
- Enjoys working with customers, carriers, and internal stakeholders.
- Commercial mindset and interest in carrier partnerships.
- Logistics experience or education is a plus, but not required.
WHY CHOOSE SENNDER …
We believe in empowering our people to grow beyond their limits, embrace challenges, and create solutions that drive our collective success. Our culture thrives on entrepreneurial spirit, resilience, and collaboration.
Dynamic Scale-Up sennder is at a pivotal stage – transitioning from a scale-up to a sustainably growing company. This means we move fast and constantly push ourselves to improve. Joining us means being part of an ambitious, international team of talented individuals who value teamwork as much as bold thinking. Face-to-face connections across our offices remain central – it's not uncommon to travel to our offices across Europe to collaborate as we tackle challenges and celebrate wins, together.
Put Your Stamp on the Industry We operate in a complex and ever-changing industry where your ideas and efforts have tangible, transformative impact. This is your chance to be hands-on in creating sustainable, meaningful solutions that help businesses thrive.
Employee Well-Being We make mental wellbeing and engagement a priority through initiatives like our sennCare program, a partnership with nilo (global wellbeing platform), and regular satisfaction surveys via Culture Amp. And most importantly, work alongside people who truly care about you as a person. There is something special about the people at sennder that goes beyond just ‘work’.
Your Growth, Rewarded We believe in rewarding our team for their commitment and contributions to our long-term success. Our compensation package may include performance bonuses, referral rewards, or equity that align with our goal of building a thriving company together. We're excited to grow with you!
Vibrant Workspaces Our offices are equipped with healthy snacks, focus zones, and social areas to keep you energized and connected. When you walk into a sennder office, you immediately feel the sennder spirit: our shared culture paired with each location’s own unique character. Highlights include a slide in our Wroclaw office and a sunny rooftop terrace in Berlin, Amsterdam, and Milan! We also enjoy coming together regularly, from monthly aperitivos to spontaneous team moments.
We celebrate diversity and value your character just as much as your skills. If you don’t meet every requirement, don’t worry, we still encourage you to take a chance and apply. Bring your authentic self and help us shape the future of logistics in Europe.
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Learn more about us on our career website.
Skills Required
- Strong English communication skills
- Dutch is a plus
- Analytical mindset and interest in performance improvement
- Ability to solve problems in a fast-paced environment
- Ownership, initiative, and a solution-oriented approach
- Strong organizational and multitasking skills
- Ability to remain calm under pressure and adapt quickly
- Enjoys working with customers, carriers, and internal stakeholders
- Commercial mindset and interest in carrier partnerships
- Logistics experience or education
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The Company
What We Do
sennder – Europe’s #1 digital freight-forwarder platform for Full Truck Loads. sennder is a leading digital road freight forwarder in continental Europe, linking large commercial shippers with small freight carriers. With its in-house-developed platform, sennder provides a new level of automation, transparency and efficiency to the European €300 billion road freight market, which until now has been dependent on paper, phone and fax and characterized by multi-layer subcontracting. sennder’s digital connection to over 40,000 trucks allows for almost unlimited capacities, no matter what time of the day. sennder digitalizes the truckload-shipping ecosystem by providing mobile apps to drivers, fleet management tools to carrier managers and logistics management solutions to shippers. Real-time booking, a designated contact person always on hand, as well as precise live tracking, bring full transparency to any logistics supply chain. By integrating directly with the shippers’ Transport Management and Freight Management Systems via APIs and by cutting the multiple middle men, sennder increases efficiency and reduces cost for all stakeholders
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