As an Operations Representative you will ensure operational excellence through supporting both internal and external customers and carriers. You will do this by tracking and tracing our shipments, making appointments, entering shipment data, communicating to help resolve issues and ensure on time departures/arrivals. You will also provide excellent customer service to our carriers and customers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales or Account Management. Our commitment to you begins on day one with our dynamic and comprehensive virtual ACCELERATOR onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.
This is a hybrid third shift position, with a midnight to 8 am schedule, Wednesday - Sunday. In logistics, the work never stops, and as part of our team, you'll engage with a diverse set of customers and carriers. Our dynamic environment provides an opportunity to grow your logistics knowledge and make a significant impact on the global market.
If you're a night owl, this is the perfect fit for you!
Responsibilities:
Deliver operational excellence to customers, carriers and suppliers.
Answer incoming calls and make outbound calls ensuring outstanding customer service.
Schedule appointments via phone, email and company website.
Provide timely and accurate shipment information to carriers.
Audit load information for accuracy and completion.
Complete customer, carrier and supplier requests with a sense of urgency.
Track and trace shipments in a timely manner to best serve our customers.
Enter shipment data ensuring a commitment to quality and accuracy.
Required Qualifications:
High School degree or GED equivalent
Fluent in Spanish and English (written and verbal)
Preferred Qualifications:
Values a diverse and inclusive work environment
Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills
Effective communication skills, verbal and written
Strong attention to detail and accuracy
Ability to prioritize, multitask and manage time effectively
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
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What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
